Team Leader, Management

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next. This multi‑year roadmap focuses on innovation, client experience, and sustainable growth, designed to elevate how we work, serve, and lead in our industry.

At H&R Block, we’re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger each year.

Joining us as a Team Leader
, you’ll provide leadership to a customer‑centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

You’ll serve as the front‑line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office‑related growth objectives. We’ll help you advance your knowledge and skills needed to excel as a knowledgeable resource on tax topics and products for associates.

• Partner with the District General Manager to create and implement office‑level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure all tax office associates complete their work according to deadlines, with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.

• Multi‑unit people management experience in retail, restaurant, banking, or a related industry.
• 2+ years as a Tax Professional.

• Prior experience working in customer service, shift leader, or a similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficient with MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Passionate, determined, and resilient with a customer‑centric mindset.
• Ability to work a flexible work schedule and assignments based on business needs.
• High school diploma or equivalent or higher.

We believe and invest in our people by committing to their total well‑being. Our benefit offerings help associates plan for their unique health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to build healthy habits.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (with additional eligibility requirements).
• Explore all benefits at

We remain committed to building a connected culture—trust, care, and connections guide how we work together. You will be immersed in an exceptional work environment that is recognized worldwide on best‑company lists and surrounded by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Retail

• The enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.