Product Support Expert IDEAL - French languaage

Date:
Feb 24, 2026

Location:

Hesston, KS, US

Workplace Type:
Hybrid/Remote

• Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees;
• Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel.
• Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.
• Support the setup and fine‑tuning of combines in the field across various crops and conditions. This includes hands‑on assistance for new dealers and VIP customers to ensure a successful start ("baby‑sitting" approach).
• Promote awareness and understanding of digital and advanced combined technologies, promote new features and restore confidence in the product, especially where sales and field teams may lack in‑depth expertise.
• Provide guidance and troubleshooting for AGCO systems, including warranty processes, Tech Connect, diagnostic tools, and special tools.
• Offer support to other regions worldwide, sharing expertise and best practices (even during low season).
• Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions.
• Lead investigations into complex cases that require factory visits and deeper technical analysis.
• Provide limited support for installing field solutions in controlled environments. Monitor and report performance before broader deployment.
• Ensure that all AGCO core or branded products are supported technically with superior customer service.

• 1–5 years in product support or customer support within the agricultural business or agricultural machinery sector.
• Strong understanding of agricultural products and systems, including both mechanical and electrical components.
• Minimum educational requirement:
  High School diploma.
• Familiarity with service and parts management practices and the farm machinery dealer network.
• Solid understanding of mechanized agriculture and land preparation techniques.
• Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.
• High proficiency in PC usage, including Microsoft Office and other relevant digital tools.

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plan

You will work with your wonderful AGCO colleagues from Hesston, USA (Remote).

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

Nearest Major Market: Wichita

Job Segment: Sustainable Agriculture, Technical Support, Electrical, Agricultural, Agriculture, Customer Service, Technology, Engineering

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.