Sign Language Interpreter Part Time VRS

Overview

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video and/or on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Part-Time/Flex Interpreters Are Eligible For The Following

• Limited Medical Plan
  : will offset some major medical needs such as hospitalization and doctors appointments; includes a discounted vision program
• Telehealth Plan
  : discounted telehealth that offers limited telehealth visits only
• Dental
  : limited coverage for standard type dental care needs
• Life Insurance
  : allows for flat coverage benefit
• Short-term Disability
  : allows for a portion of wages to be paid in certain cases in which an employee cannot work
• Accident & Critical Illness
• Community work (when available)
• Flexible scheduling
• 401(k) Retirement Savings plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Job Requirements

• Must be able to work 24 hours per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must have a secure, lockable room in your primary residence or on your personal property
• Must pass company's interpreting skills assessment
• Must successfully complete a 40 hour New Hire Training
• Must be willing to allow for the ability of remote monitoring and oversight of the At Home environment and both ends of a video call (video and audio)

• Provide effective video relay service, video remote interpreting and onsite interpreting for consumers
• Support and model company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi task between interpreting effectively and utilizing video-based technology
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimum supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Ability to independently travel. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary
• Other duties as assigned

• One (1) year of professional interpreting experience
• One (1) year Video Relay Service interpreting experience in a call center environment, preferred
• Possess fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Possess a good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• You must be 18 years or older to apply
• Possess, as applicable, state licensure or credential requirements

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

ZP Better Together, LLC is an Equal Opportunity Employer.