Restaurant Manager

Location: Neodesha

# Restaurant Manager This role forms part of the Food & Beverage team at Village n Life, based at Camps Bay Retreat in Camps Bay.
** The Role
** As Restaurant Manager, you’ll steer the daily rhythm of the restaurant with confidence, clarity and a strong commitment to service. Your focus sits on steady operations, guest satisfaction, team performance and disciplined cost control, all within a fast-moving hospitality environment.

You’ll keep the dining room running smoothly, guide both Front of House and Back of House teams, uphold Village n Life standards and ensure every shift is organised with intention. With an eye for detail and a calm leadership style, you’ll maintain service consistency, support events, oversee stock processes and contribute to a guest experience that feels polished and well-managed.
** Key Responsibilities
**** Operations & Service**– Maintain dependable service standards across the restaurant and guest touchpoints  – Oversee dining-room setup, catering and table presentation  – Communicate with service, kitchen and reception teams regarding reservations and events  – Coordinate daily Front of House and Back of House operations  – Respond effectively to guest complaints and resolve issues confidently  – Supervise and organise shifts for service teams  – Ensure sanitation, safety and operational regulations are met  – Control operational costs and manage waste  – Process payroll inputs and maintain operational records  – Ensure staff work within established standards and protocols  – Report on financial performance, inventory and personnel needs
** Aesthetics & Facilities**– Maintain the F&B Aesthetics Manual  – Maintain the F&B Facilities Management Manual
** Administration**– Produce management reports as required  – Sign off monthly income statements  – Maintain F&B staff HR files and assist with HR-related tasks  – Manage the events store and ensure accurate organisation
** Marketing & Guest Engagement**– Recognise returning guests and maintain good relationships  – Upsell F&B, accommodation and tourism services  – Inform guests of specials and upcoming events  – Ensure staff are fully briefed on promotions and events  – Support VNL Leisure Club awareness
** Human Resources**– Prepare weekly rosters and ensure contractual hours are met  – Uphold grooming and uniform standards  – Assist in recruitment and onboarding  – Train and test staff on service standards  – Conduct or support performance appraisals  – Manage progressive discipline with HR  – Maintain staff files
** Finance**– Ensure quality standards are upheld throughout service  – Maintain stock control systems  – Sign off daily beverage counts and variance reports  – Support monthly and annual budget tracking  – Sign off staff hours and payroll adjustments
** Management & Leadership**– Perform Duty Manager shifts as the senior person on property when required  – Lead both FOH and BOH teams confidently  – Manage stock takes, gratuity allocations and Micros reporting  – Implement strategies to improve productivity and sales  – Run special events with the Events Manager  – Liaise with guests, employees, suppliers, licensing authorities and sales representatives  – Ensure SOPs and policies are consistently followed  – Ensure correct billing procedures and cash-up accuracy  – Anticipate guest needs and respond proactively
** What We’re Looking For**– Grade 12; hotel school or accommodation training advantageous  – Previous experience in a similar role within a 4/5-star environment  – Strong understanding of restaurant operations and hospitality standards  – Proficient in MS Office;
Opera beneficial  – Confident communicator with the ability to lead service teams  – Strong judgement, problem-solving ability and calm operational thinking  – Attention to detail with a focus on service delivery and cost control  – Reliable, hands-on leadership suitable for a busy seven-day operation
** What We Offer**– Competitive remuneration aligned with experience  – A leadership role with visible impact on guest satisfaction and restaurant performance  – Support from an established hospitality group  – Growth opportunities within Village n Life
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