Referral Specialist

Citizens Health is recruiting a Referral Specialist to work full-time at our acute care facility in Colby, Kansas. The position is located at 100 E College Ave, Colby, KS.

Citizens Health is a community‑based, private, not‑for‑profit organization that operates a critical access hospital, outpatient rural health clinic, skilled nursing facility, onsite childcare center, durable medical equipment business, and outpatient pharmacy. Our mission is to enhance the lives of the residents of northwest Kansas through compassionate, evidence‑based care.

The Referral Specialist works with a variety of clinics and hospitals to coordinate referrals and appointments with specialty providers. The role reports to the Patient Access Supervisor and is a full‑time position (Monday through Friday, 8 am to 5 pm). Pay is dependent upon experience.

• Coordinate communications between patients and medical staff.
• Direct referrals, obtain appointments, and retrieve medical records.
• Ensure strict adherence to HIPAA, PHI, and confidentiality requirements.
• Complete other duties as assigned.

• High School Diploma or GED required; medical terminology knowledge and two years of related clerical experience in a healthcare setting preferred.
• Strong customer‑service skills with the ability to meet needs, resolve issues, and evaluate satisfaction.
• Ability to maintain good working relationships with all personnel.
• Clear communication skills.

• Self‑starter who takes initiative and is a team player.
• Positive attitude and high energy.
• Supports a positive, supportive working atmosphere.
• Displays integrity, accountability, and adaptability to constructive criticism.
• Adheres to organizational policies, attends work on time, and demonstrates professional conduct.
• Demonstrates flexibility, initiative, and ingenuity in performing job tasks.
• Maintains a safe work environment by understanding common safety hazards and precautions.

Requires sitting at a desk while answering and placing telephone calls and scheduling appointments on a computer.

• Medical, dental, and vision insurance.
• Pre‑tax and Roth contributions with automatic 6% salary deferral upon employment and matching contributions after one year and 1,000 hours worked.
• Life, accidental death, and dismemberment insurance.
• Differential and certification pay for shift, weekend, and holiday work.
• On‑site childcare services.
• Health Savings Account and dependent/flexible spending accounts.
• Standard group insurance and discounted membership rates for MASA.

Citizens Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.

Citizens Medical Center, Inc. implements a Drug‑Free Workplace Program. Drug testing is required of applicants in accordance with relevant laws.

We provide reasonable accommodations for applicants and employees with disabilities. Please contact Human Resources at (785) 460‑4842 for assistance.