Receptionist​/Care Coordinator

We have a fantastic friendly team and are looking for another member for our reception team.

Helping patients and supporting the team in delivering healthcare is an extremely satisfying and rewarding opportunity.

PLEASE NOTE, some posts attract a high volume of applications, therefore the Practice may close a post early if it is deemed that there are enough applications for the vacancy.

Your main duties will include dealing with patients, booking appointments, issuing of prescriptions, answering the telephone, handling and solving all patient queries, entering data accurately, taking messages appropriately and relaying to appropriate member of the team, signposting patient following online e-consult completion, relaying test results & messages to patients, registering new patients and other general reception and administrative duties. The position can be fast moving at times so the ability to learn new skills quickly and easily and prioritise workload are essential skills.

You must be computer literate and possess good communication skills.

We are a rural practice situated in beautiful villages with picturesque views. The practice provides excellent levels of patient care. We have GPs, Nurses, Pharmacists, HCAs, a Musculoskeletal Practitioner. The reception team are led by 2 Reception Supervisors. We have an excellent management team structure that includes Partners, Practice Manager, an Operations Manager, Reception Supervisors, Clinical Support Manager, Management Assistant - so you will be well supported.

JOB TITLE: RECEPTIONIST / CARE COORDINATOR

HOURS: FULL TIME 37.5

Job Responsibilities Include but are not limited to:

Job summary:

Receive, assistand direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Photocopy as requested

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Cover for telephone when necessary

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description,the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other health care workers or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking…