Sr Dispatcher

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* Qualifications:

**** Minimum:
*** High School Diploma/GED and 5 years’ experience in a related field.
* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;
* OR 7 years’ experience in a related field
** Preferred:
*** Previous auto transportation/logistics experience strongly preferred
* Proficient in Microsoft Outlook, Word and Excel
* Strong analytical, communication and interpersonal skills
* Proven ability to make decisions
* Customer service skills
* Strong problem solving and innovative thinking skills.
* De-escalation skills are required and flawless follow-up abilities are a must.
* Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)
This is a hybrid position with 1 day per week in-office required. Applicants must live within 50 miles driving distance of a Manheim facility.
* Facilitates the transport of customer vehicles to and from auction sites and other areas.
* Contacting customers to determine vehicle availability and condition,
* Scheduling vehicle pick-up and delivery with customers and transporters
* Assisting with reconciliation of transporter related issues
* Notifying customer account representatives and transporter of vehicle transportation related issues
* Monitoring and reporting on customer and transporter performance.
* Compiles vehicle transportation related data and generates routine reports.
* Follows job related duties as directed by supervisor.
* Coordinates transportation of vehicles by contacting carriers in the company’s established network.
* Builds and maintain positive working relationships with network carriers.
* Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
* Escalates complex or difficult to solve issues according to established escalation procedures.
* Proactively locates new carriers to join the Cox network
* Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
* Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
* Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
* Provides advice and coaching for less experienced team members.
* Clearly communicates broader organizational objectives and the team’s role/impact.
* Assists with other duties as assigned.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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