Kansas Metro Emergency Assistance & Pathway of Hope Coordinator

Job Objective

Emergency Assistance Pathway of Hope Coordinator is responsible for the supervision and management of overall casework services offered to families through Emergency Assistance and Pathway of Hope (POH) in the Kansas City Metro area. This position will work collaboratively with the Metro Social Services Director and the Divisional Pathway of Hope Project Manager to support the implementation of the program's objectives including training of Corps staff involved in Emergency Assistance and Pathway of Hope, collection of data, and reporting on outcomes.

Provide support to direct service and community resource development, and casework consultation to ensure the full implementation of the Social Ministries Emergency Assistance and Pathway of Hope programs in the Kansas City Metro Corps.

• Provide ongoing consultation and administrative oversight for all emergency assistance and Pathway of Hope implementation for all metro corps
• Provide direct case consultation and technical assistance to case managers, caseworkers and interns as requested
• Ensure all policy and procedures are being followed for Emergency Assistance and Pathway of Hope
• Plan, coordinate and facilitate monthly case manager/caseworker meetings
• Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements
• Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance and Pathway of Hope
• Provide casework orientation and training for new case managers/caseworkers or interns
• Attend inter-agency meetings and participate in local networks as appropriate with local staff

• Ensure the quality of POH planning and implementation by participation with POH planning and program development at sites
• Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Divisional Manager, Corps case managers/caseworkers, officers and the Metro Kansas City Social Ministries Director
• Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with metro caseworkers/case managers
• Ensure the quality of local data and reporting of information for emergency assistance and Pathway of Hope is completed timely and readily available for funders

• Review monthly unmet need reports and make recommendations for funding based on gaps in community resources and services
• Submit a monthly activity report for emergency assistance provided
• Coordinate training appropriate for casework staff based on best practices
• Disseminate relevant resources and information to emergency assistance staff
• Handle complaints from persons denied assistance
• Manage various grants ensuring compliance with established guidelines
• Research, identify, and recommend new funding streams appropriate for emergency assistance, assisting with grant writing efforts as needed
• Review all emergency assistance grant applications and agreements for accuracy and completeness prior to being submitted for approval

• Ensure the accuracy of data entry into the Management Information System
• Report any EA/POH implementation challenges and work to the Kansas City Metro Social Ministries Director and Divisional POH Manager, to develop an action plan to address program development needs
• Serve on committees related to case management, emergency assistance and building sufficiency, as requested or appointed

• Conduct training sessions on any funding that becomes available ensuring assistance is documented in the appropriate information management system
• Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
• Provide a list of all POH trained persons to the Divisional Pathway of Hope Manager for input into the personnel database
• Provide guidance and promote the spiritual dimension of Salvation Army social services programs

• Complete random quarterly record reviews and annual reviews for compliance with standards in order to assure for program evaluation/certification requirements
• Conduct Basic Social Service Reviews with Divisional Social Services staff as requested
• Prevent errors that may be serious including financial losses, delays in processing, impacted services, and waste of material that could impact the credibility of The Salvation Army

• Represent and support The Salvation Army's purpose, philosophy and mission
• Represent The Salvation Army in community and statewide economic stability coalitions
• Maintain regular contact with employees,…