Commercial Kitchen Equipment side​/Cold side Service Technician

Overview

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We serve customers with design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country offering service by combining design capabilities, market knowledge, purchasing strength, delivery, installation, and after‑sales service.

Our employees focus on creating customized solutions to help clients achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

For more information, please visit:

Service Technician - All Levels (Associate, Service, Senior)

Tri Mark has a place for you whether you are starting your career or have experience repairing commercial kitchen equipment. As a Service Technician, you will be the go‑to expert who keeps our customers' equipment up and running. Depending on your experience, you’ll be hired at the Associate, Service, or Senior Technician level with pay and responsibilities commensurate with your skills and experience.

You’ll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs smoothly. Tri Mark provides the tools, training, and freedom to get the job done right.

Reports to:

Service Manager

Employment Type:

Full‑Time, Hot side and Cold side Service Technician

Travel:
Up to 25% (mostly for training and development)

Level: Associate, Service, or Senior Technician (based on experience and capability)

• Diagnose, repair, and install a wide range of commercial kitchen equipment—from refrigeration to cooking and dishwashing systems.
• Handle on‑call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.

• Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.

• Lead and follow safety protocols, ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.

• Document work orders and service reports accurately using company tools.
• Partner with customers, manufacturers, and sales reps to ensure top‑notch service.

• Apply creative thinking to challenging repair situations.
• Know when to call in reinforcements and when to lead the solution.

• Associate Technician: Entry‑level role for individuals with mechanical aptitude, a willingness to learn, or related technical education.
• Service Technician: 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment.
• Senior Service Technician: 3+ years of advanced, hands‑on experience leading complex installations and mentoring others.
• Technical or trade school training preferred (especially refrigeration).
• Valid driver's license and clean driving record required.
• Type I/Type II or Universal EPA Certification for Refrigerant handling.
• Strong communication skills and ability to work independently.
• Ability to travel up to 25% for training in the first two weeks.
• Ability to pass a background check and drug screen post‑offer acceptance.

• Lift up to 75 lbs safely.
• Stand, bend, kneel, crawl, and climb as needed.
• Use hands and tools with precision and care.

• Fully equipped for success: company van or truck, company credit card for travel expenses, company cell phone, and all tools and materials needed.
• Pay Perks:
  Portal to Portal pay for Service Technicians.
• 401(k) Match & Bonus Opportunities.
• Continuous Learning: hands‑on manufacturer training, tuition reimbursement for certifications, and CFSP prep programs.
• Benefits that fit your life: medical, dental, vision, and paid time off for community service from day one.
• Career Growth: clear paths from Associate Technician to Senior Technician and beyond.

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