Commercial Kitchen Equipment side​/Cold side Service Technician

Overview

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

We don’t just say we take care of our team — we prove it.

Whether you’re just starting your career or you’ve been repairing commercial kitchen equipment for years, Tri Mark has a place for you. As a Service Technician
, you’ll be the go-to expert who keeps our customers’ equipment up and running. Depending on your experience, you’ll be hired at the Associate, Service, or Senior Technician level — with pay and responsibilities commensurate with your skills and experience
.

You’ll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs like clockwork. Tri Mark gives you the tools, training, and freedom to get the job done right.

Reports to: Service Manager

Employment Type: Full-Time, Hot side and Cold side Service Technician

Travel: Up to 25% (mostly for training and development)

Level: Associate, Service, or Senior Technician (based on experience and capability)

• Technical Excellence — Diagnose, repair, and install a wide range of commercial kitchen equipment — from refrigeration to cooking and dishwashing systems.
• Handle on-call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.

• Team Player & Mentor — Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.

• Safety First — Lead and follow safety protocols — ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.

• Communication & Reporting — Use your company tablet to document work orders and service reports accurately.
• Partner with customers, manufacturers, and sales reps to ensure top-notch service.

• Problem Solver — Bring creative thinking to challenging repair situations.
• Know when to call in reinforcements — and when to lead the solution yourself.

• Associate Technician:
  Entry-level role for individuals with mechanical aptitude, a willingness to learn, or related technical education.
• Service Technician: 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment.
• Senior Service Technician: 3+ years of advanced, hands-on experience leading complex installations and mentoring others.
• Technical or trade school training preferred (especially refrigeration).
• Valid driver’s license and clean driving record required.
• Type I/Type II or Universal EPA Certification for Refrigerant handling
• Strong communication skills and ability to work independently.
• Ability to travel up to 25% for training in the first two weeks.
• Ability to pass a background check and drug screen post offer acceptance.

• Lift up to 75 lbs. safely.
• Stand, bend, kneel, crawl, and climb as needed — this job keeps you moving!
• Use hands and tools with precision and care.

Ready to roll? Join a company that gives you the training and trust to build a lasting career. At Tri Mark, every technician matters — whether you’re starting out or ready to lead. We don’t just fix equipment; we fuel the food service industry that keeps America cooking.

The range provided represents the national average pay range for this…