Liebert Cooling Customer Engineer - Cedar Rapids, IA

Liebert Cooling Customer Engineer – Cedar Rapids, IA

Vertiv

A Cooling Customer Engineer is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting, and maintaining excellent rapport with customers, co‑workers, sales representatives, and other stakeholders. The engineer must maintain continuous communication with Area/District Offices and the direct manager.

• Rely on direction to accomplish goals.
• Perform a number of work‑related tasks.
• Capable of working under direct supervision or independently based upon training.
• Maintain certifications per job requirements.

• Render on‑site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform work‑related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and job duties.
• Adhere to work hours policy guidelines – "14 hours rule."
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.

• Provide accurate and timely reporting according to company guidelines.
• Manage timecards, expense reports, mileage reports, ticket closure, and related forms.
• Maintain individual inventory in accordance with company policy.
• Maintain company property according to company policies.
• Manage vehicle, credit cards, PPE, test equipment, laptop, pager, etc.

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer where applicable.
• Complete scheduled maintenance documentation and provide to the customer and local office upon completion of each assignment.
• Strive to provide a "first‑time fix" for equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend customer meetings as required.

• Maximize productivity by combining service opportunities.
• Complete all work efficiently and timely.
• Make technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Follow company startup/escalation processes and procedures.
• Maintain proper and adequate internal communications.
• Coordinate with managers, co‑workers, support services, and electronic communications.
• Perform several work‑related tasks.
• Capable of working under direct supervision or independently based upon training.
• Maintain certifications per job requirements.

• High School Diploma or G.E.D. equivalent.
• HVAC – Certificate Program degree or equivalent experience in the field.
• Six years of military experience in a related field.
• Equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge.
• Interpersonal, professional, reliable, team‑player skills.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Technical skills and basic site evaluation skills (environmental temperature, general operating conditions).
• Elementary fix/repair techniques based on directed supervision.
• Ability to complete tasks and return unit to full operating conditions based upon directed supervision.
• Ability to summarize and report all work‑related tasks performed.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical aptitude skills.

• Regularly stand, walk, use hands and fingers, handle or feel objects, tools, or components; reach with hands and arms; stoop, kneel, crouch, or…