Senior Account Manager

The Senior Account Manager is the primary relationship liaison between technical team and the client base. The Senior Account Manager is responsible for the development of business relationships with current clients. They provide ongoing relationship management and educate existing clients on company's service offering and capabilities.

The SAE must always engage clients in accordance with company's core values. The SAE works closely with the project management team to ensure each client’s individual needs are being adequately and consistently addressed.

• Contact clients to review their business needs and ensure customer loyalty
• Takes ownership of customer issues and drives to resolution
• Identify opportunities to increase customer profitability and drive company revenue
• Customer service and retention of existing clients
• Ability to communicate and comprehend positions and interest, manage conflict, develop alternatives
• Renew existing subscriptions
• Negotiate contracts
• Manage CRM and forecast revenue
• Overall responsibility for client communication
• Is viewed by client as an IT resource and business partner
• Attend and participate in industry events
• Client Satisfaction
• Educate clients on service offerings
• Use all available resources to reach out to current clients to generate additional revenue
• Present and review proposals with clients
• Effectively communicate and interact with team members

• The ability to effectively communicate complex technical issues to a wide audience, including those with limited or no technical knowledge.
• Ability to multi-task and manage multiple priorities
• Exceptional organizational and time management skills
• Strong business development, negotiation, and influencing skills
• Discover new project revenue from within managed services clients
• Solid commitment to sales and customer service with good initiative and follow-through
• Must be able to learn new concepts, applications, and technologies quickly
• Must be able to conduct calls and face to face meetings with customers daily
• Must be detail oriented and have strong planning skills
• Must be self-motivated and comfortable working with little to no direction
• Must have excellent interpersonal communication skills
• Excellent written, verbal, and formal presentation skills
• Strong understanding of offensive services and the ability to communicate benefits to potential clients and existing clients
• Confidence in showing ROI and business value in negotiations and communications with business and procurement stakeholders.
• A history of successful territory development and quota achievement.
• Value-focused growth mindset. Treat every touchpoint as a chance to create a positive experience for the customer and your team.
• Ability to develop and execute on strategic account plans for each customer that identifies key stakeholder objectives, deliverables and timelines to expand influence and revenue across the customer’s enterprise.