Ocular Surgery Account Manager-St. Louis​/Kansas

Ocular Surgery Account Manager-St. Louis/Kansas City

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Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an entrepreneurial company that values the ability of every member to be the CEO of their job. Our commitment s include innovation, patient access to affordable medicines, and our track record of supporting ophthalmologists doing mission work around the world by providing free medicines to those in need.

Harrow’s ophthalmic pharmaceutical portfolio includes:

• A broad Dry Eye Disease product line
  , led by VEVYE and including FLAREX and FRESHKOTE
• A peri-operative Surgical product line
  , led by TRIESENCE and BYQLOVI
• A Rare and Specialty product line
  , including ILEVRO, NATACYN, and VERKAZIA
• A robust internal development pipeline with late-stage candidates such as MELT-300, MELT-210, H-N08, and CR-01

Job Summary

The Ocular Surgery Account Manager (OSAM) is responsible for growing business with Harrow-approved products, with a strong focus on expanding sales in a defined geographic region. This position reports to the National Sales Director, Ocular Surgery. The OSAM should be a highly motivated self-starter with strong business acumen, able to offer solutions to challenges, maintain a positive presence with internal and external customers, stay well organized, and multitask in a dynamic ophthalmic surgery environment.

Responsibilities include achieving assigned monthly/quarterly/annual sales revenue and product objectives through consultation and value-based communications with ophthalmologists, surgery centers, and staff on the use, characteristics, and advantages of Harrow peri-operative products. Candidates should have a proven track record in managing peri-operative therapies, managing relationships between a physician’s office and their ASC, buy-and-bill sales, and working in a collaborative matrix environment.

Core Responsibilities

• Takes 100% ownership, with an entrepreneurial mindset, to meet or exceed quarterly sales revenue and product goals
• Ability to effectively communicate complex clinical information to ophthalmic surgeons, billers, and administration in both the surgeon’s office and ASC
• Adept understanding of complex care systems and ability to assess local dynamics to inform area business growth acceleration plans
• Solid understanding of reimbursement concepts as they relate to buy and bill
• Develop critical physician and ASC staff relationships within the assigned geography
• Utilizes all internal resources when developing quarterly action plans or handling problem accounts
• Provides weekly new business forecasts and updates
• All sales activity is adequately recorded in CRM
• Maintain an in-depth and professional level understanding of Harrow surgical peri-operative products
• Collaborate effectively with internal departments and peers
• Act with a sense of urgency at all levels of customer care and follow up
• Ability to travel throughout the assigned geography on a routine basis
• Utilize the designated CRM system – Salesforce
• Understand and follow all industry and company policies and guidelines
• Comply with all state and federal legislation and regulatory requirements
• Manage expenses in a thoughtful, responsible, and ethical manner
• Resourceful thinker who finds available resources to win and prosper
• Acts as the liaison for customer complaints or issues with continual follow-up
• Submits all required reports, including monthly expense reports, on time
• Competent in PowerPoint, Excel, Word & Outlook

Qualifications & Requirements

• Bachelor’s degree in a related field
• 3+ years of successful ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience preferred
• Ability to build, develop, and foster longstanding relationships with customers
• Ability to quickly absorb product and practice information and offer solutions that resonate
• Experience with the execution of strategic and targeted business plans around priorities and goals
• Profic…