Retail Operations Manager

Overview

Retail Event Operations Manager – FIFA World Cup 2026™

Apply to Career Group Events to be considered for Retail Event Operations Manager positions with Fanatics for the FIFA World Cup 2026™.

Retail Event Operations Managers play a critical leadership role in delivering Fanatics’ on-site retail experience. You’ll oversee day-to-day retail operations, manage teams, coordinate logistics, and ensure merchandise locations are executed efficiently while delivering an exceptional fan experience.

• Lead and oversee on-site retail operations, including set-up, event days, and breakdown
• Supervise, support, and motivate Retail Event Operations Associates
• Ensure outstanding customer service and represent the Fanatics brand with professionalism
• Coordinate merchandise flow, inventory organization, and replenishment
• Oversee POS operations, cash handling, and adherence to Fanatics policies
• Support truck load-in/load-out and overall logistics execution
• Maintain clean, organized, and fully stocked retail environments
• Assist with inventory counts, audits, and issue resolution
• Serve as a point of contact for onsite Retail Event Leadership
• Troubleshoot operational challenges in fast-paced, high-volume environments
• Create a positive, energetic, and team-focused work environment

• Prior experience in retail operations, event operations, or venue management preferred
• Previous leadership or supervisory experience strongly preferred
• Strong customer service mindset with the ability to lead by example
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities and make decisions under pressure
• Comfortable using POS systems and handling cash controls
• Reliable, punctual, and able to maintain consistent attendance
• Comfortable working long hours in fast-paced, high-energy event settings

• Professional, confident, and positive leadership presence
• Ability to quickly learn product knowledge and operational processes
• Strong organizational skills and attention to detail
• Willingness to step in hands-on and support the team as needed
• Dependable and committed throughout the assignment duration