Supervisor, Retail, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking to make everyday experiences remarkable and to give back our time.

Basic Function - Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.
• Oral Communication - Speaks clearly;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication - Writes clearly and informatively;
  Able to read and interpret written information.
• Customer Service - Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability - Adapts to changes in the work environment;
  Able to deal with change, delays, or unexpected events.
• Judgment - Exhibits sound and accurate judgment.
• License Requirement - The individual will need a valid state-issued driver’s license, with a current address and acceptable driving record, if the role includes driving a company vehicle or company business.
• Physical Demands - The physical demands described are representative of those required to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may sit, stand, walk, use hands and fingers, and talk; may climb, balance, stoop, kneel or crouch; may lift and/or move up to 25 pounds. Specific vision abilities include close vision, peripheral vision, and ability to adjust focus.
• Salary Range - $17.00 - $18.00 per hour
• Benefits - Eligible employees will participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Equal Employment Opportunity - SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, martial status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster. SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. If you are hired, your data may become part of your employee records.

For NYC applicants, please contact  for accommodation or data retention questions.

US-MO-KANSAS CITY