Assistant Store Manager

Assistant Store Manager – Community Choice Financial Family of Brands

Location: Kansas City, MO

• Maximize customer success by offering financial services that fit their needs.
• Asses risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing.
• Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and hosting in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a compliant work environment by conducting audits, creating reports, and compiling financial data.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. Minimum 40 hours per week.
• Store hours, schedules, and minimum hours may be subject to change by brand and at the sole discretion of the company.

Hourly wage: $15.50 per hour. Total compensation includes benefits outlined below.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training for opportunities across eleven brands.
• Enrollment in a key holder program for leadership potential.
• Performance‑based career advancement.
• Educational reimbursement program.
• Medical insurance with telemedicine, HSA/FSA options.
• Traditional 401(k) and Roth 401(k) with company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance.
• Mental health resources, life coaching, and Employee Assistance Program.
• Discount marketplace with exclusive retailers.
• Paid time off starting with 12 days in the first year.
• Benefits are subject to change.

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle for use during work hours.
• Background check required.
• Ability to meet physical demands: standing up to 90% of the time, lifting up to 25 pounds, moving inside and outside the store.

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Proficiency in Spanish (bilingual) is a plus and may be required for certain locations.

Mid‑Senior level

Full‑time

Sales and Business Development

Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years;
Top Employer for Hispanic and Latinos by HLPA 2023, 2024, 2025; named one…