Customer Service Representative; NE

Supplier Compliance Specialists-Lead

DP World is growing, and we need motivated and reliable Supplier Compliance Specialists‑Lead in Kansas City, MO! The ideal candidate is a fast learner, quick thinker, and dependable. When you join our team, you will have the opportunity to participate in training for the necessary skills and experiences that will change your career.

• Free snacks and drinks.
• Competitive medical, dental, vision, and 401(k) benefits.
• Career growth – opportunity doesn’t stop once you are in the door.
• Competitive vacation and PTO plans.
• Safe workplace, team environment, and management who cares.

• Document installation progress and update asset management systems.
• Coordinate efficient operation of the department and ensure procedures are documented and followed.
• Assist with monitoring daily KPIs, quality metrics, and productivity administration.
• Liaison with all operational departments to ensure smooth workflow and maximum synergy.
• Follow detailed deployment instructions, technical diagrams, and build sheets.
• Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
• Assist with planning and participating in warehouse operations and activities.
• Responsible for training, development, and execution of supplier and customer policies and procedures.
• Administer all reports and documentation relative to assigned processes.
• Ensure that all suppliers and shippers comply with customer quality standards, compliance, and expectations according to SOP.
• Assist with research and reconcile any exception inventory discrepancies.
• Process order set up via preferred internal system (including EDI feeds or manual creation).
• Assist the supervisor with updating the inbound supplier tier audit process chart.
• Work with the operations team to review operational requirements and ensure adherence to all SOPs.
• Assist with quality audits and multiple audit functions (container audits, package audits, material audits).
• Identify process opportunities to increase productivity and reduce processing failures to promote high‑quality processing.
• Constructively observe processes and procedures to provide feedback.
• Other duties as assigned to the supplier compliance team.

• High school diploma required; knowledge of quality standards (ISO 9001, 14001, 45001) a plus.
• Strong verbal and written communication, analytical, and organizational skills.

• 3‑5 years’ experience in a B2B service‑related position.
• 2‑3 years’ experience in Quality Assurance.
• Experience as an auditor in a logistics and/or manufacturing environment.
• Experience working within a data center.

• Conform to the processes and requirements of our integrated management system.
• Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.

• Work to be compliant with the company environmental, health and safety standards and rules.

• 1A:
  Monday – Thursday, 6:00 AM – 4:30 PM
• 2B:
  Thursday – Sunday, 3:30 PM – 2:00 AM
• 3A:
  Monday – Thursday, 10:30 PM – 8:00 AM

These shift schedules are subject to change depending on the customer’s workload.

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self‑development within an informal atmosphere. We offer a market‑competitive compensation package.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services,…