Resource Specialist Supervisor

Resource Specialist Supervisor

Join to apply for the Resource Specialist Supervisor role at Catholic Charities of Kansas City-St. Joseph.

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. Since then, Catholic Charities has grown to serve a 27‑county region, empowering at‑risk people to create pathways out of poverty through immediate crisis relief and long‑term support.

The Resource Specialist Supervisor will oversee all Resource Specialists, ensuring day‑to‑day operational excellence, providing leadership, and delivering high‑quality resource solutions to households. The role also supports staff in using a client‑centric service model to promote self‑sufficiency and dignity.

• Supervise and oversee all Resource Specialists, ensuring smooth daily operations.
• Provide guidance on employment assessments, evaluations, and other staff responsibilities.
• Conduct regular staff meetings to monitor progress and address challenges.
• Maintain in‑depth knowledge of community resources for housing, transportation, rent and utility assistance, mental health, physical health, food, employment, and substance abuse needs.
• Ensure Resource Specialists adhere to eligibility criteria and program guidelines.
• Supervise social work students and interns, supporting their professional development.
• Build relationships with local partners for emergency assistance resources.
• Develop and maintain comprehensive resource lists for individuals and agencies.
• Provide short‑term, same‑day service coordination for individuals seeking support from Catholic Charities.
• Track data, complete reports, and manage budget and expenditures.
• Train new staff and volunteers on resource solutions and program policies.
• Represent Catholic Charities in community meetings and partnerships.
• Collaborate with staff to improve processes and promote quality services.
• Assist Marketing with media opportunities to share success stories.
• Oversee client inquiries, screenings, and assessments.
• Facilitate client connections to Catholic Charities programs and external resources.
• Connect clients to volunteer mentors when appropriate.
• Perform other supervisory duties as assigned.

• Bachelor's degree in social work or a related human services field from an accredited institution, or 10+ years of relevant experience for those without a degree.
• Minimum of two years of direct services or case management experience, with substantial knowledge of Kansas City social services resources.
• Previous supervisory experience preferred.
• LMSW strongly preferred.

Location:

5151 Troost Ave, Ste 100, Kansas City, MO 64110 (Rockhurst). 38‑hour condensed workweek, Monday‑Thursday 8:00 a.m. – 5:30 p.m.; off on Fridays.

Mid‑Senior level

Full‑time

Other (Non‑profit organizations)