Caesars Rewards & Promotion and Events Manager

Overview

As the Caesars Rewards & Promotions/Events Manager, your responsibility will be to lead the overall operation and team of Caesars Rewards and Promotions/Events. The ideal candidate for this position must have an innate passion for customer care and an extensive leadership background in delivering outstanding customer service. This person must be self-motivated, inspiring, and have experience leading, training and coaching large and highly collaborative service teams to success.

• Responsible for on-going hiring and performance management for a team of highly talented service professionals to provide efficient guest service, customer satisfaction and profitability.
• Role model excellence in service, inspiring your team through Harrah’s best practices.
• Provide regular feedback and coaching as well as annual and mid-year reviews for direct reports using available HR and performance management tools.
• Responsible for department P&L’s and shift scheduling.
• Analyze cost and revenue reports for areas of responsibility and recommend actions to be taken to improve financial performance. Formally present updates to plans and provide appropriate explanations and solutions to variances.

• Assists in the planning, execution and evaluation of special events and promotions.
• Secures and maintains all permits, decorations, equipment and personnel necessary for promotions and special events.
• Contributes to the creation of new special event and promotions presentations prior to approval.
• Assists in executing budgets for individual special events and promotions, charting budget variances and accounting for those variances.
• Produces and disseminates promotional information, collateral, signage.
• Interfaces with agencies, personnel and participants in the coordination and execution of promotions and tournaments.
• Provides necessary information to enable appropriate departments to evaluate the success of special events and promotions on the basis both qualitative and quantitative measures.

• Responsible for managing all aspects of the Caesars Rewards operation, including training, scheduling, and directing work of the entire team.
• Monitor Caesars Rewards staff to ensure superior and timely service to all guests.
• Monitor operation of operation and individual performance to ensure compliance with all internal regulations and MO Gaming Commission regulations.
• Ensure compliance with all audit requirements.
• Partner with corporate Caesars Rewards team to ensure understanding and timely communication of all program/technical changes and enhancements at the property level.

• Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in casinos/hotels, customer service or host experience (Experience with luxury brands preferred).
• College degree or equivalent experience preferred but not required.
• Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
• Must have a systematic and process oriented mind-set to ensure seamless end-to-end customer experiences.
• Motivator, coach and trainer.
• Strategic problem solving skills, yet comfortable overseeing day to day activities
• Must be a proactive change agent.
• Should have track record of success in both taking risks and making prudent business decisions.

The term “management” includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.

Must be able to maneuver throughout casino and hotel areas. Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests. Must have manual dexterity to manipulate props and present…