Environmental Services Manager

Overview

In this role you will oversee all 3 shifts but your primary shift will cover evenings/nights approximately 2p-10:30p with days off that fall during weekdays. Salary for this role will range from $55,000-$65,000 negotiable based on experience. The Environmental Services (EVS) Manager oversees the cleanliness, sanitation, and environmental safety of all casino facilities, including gaming floors, restaurants, entertainment venues, back-of-house spaces, and public areas.

This role ensures compliance with regulatory standards, maintains a high-quality guest environment, and leads a large, diverse EVS team in a fast-paced, 24/7 casino environment.

Operational Leadership

• Manage daily EVS operations across casino gaming floors, food & beverage outlets, restrooms, retail spaces, and administrative areas.
• Develop, implement, and maintain cleaning schedules, SOPs, and quality standards to ensure a pristine and safe facility.
• Monitor the gaming floor to uphold casino-specific cleanliness expectations, including rapid response to spills, debris, and guest needs.

Team Management

• Lead, train, and mentor a team of supervisors, leads, and EVS attendants across multiple shifts.
• Oversee staffing levels, scheduling, task assignments, and performance evaluations.
• Support employee engagement, training programs, and ongoing skill development.

Compliance & Safety

• Ensure compliance with OSHA, EPA, state gaming regulations, and all internal policies.
• Oversee the safe management and storage of cleaning chemicals, equipment, and supplies.
• Promote a safety-first culture, conduct regular inspections, and ensure corrective actions are implemented.

Sustainability & Environmental Programs

• Manage waste reduction, recycling, and sustainability initiatives.
• Recommend environmentally responsible products, procedures, and technologies.
• Monitor energy and water conservation strategies in collaboration with Facilities.

Budgeting & Procurement

• Manage departmental budget including labor, equipment, supplies, and vendor contracts.
• Evaluate cleaning products, negotiate vendor contracts, and oversee equipment maintenance and replacement.

Guest Experience

• Maintain a consistently clean, polished, and welcoming property environment aligned with brand standards.
• Respond promptly to guest concerns and collaborate with guest services to resolve issues.
• Support special events, promotional activities, and entertainment operations with EVS resources.

Collaboration

• Partner with property leadership to support cross-departmental needs.
• Work with regulatory leadership to ensure compliance with casino-specific standards and audit readiness.

Education & Experience

• Bachelor's degree in hospitality, Facilities Management, Environmental Services, Business, or related field preferred; equivalent experience accepted.
• 3-5 years of EVS leadership experience, preferably in a casino, hotel, resort, or large entertainment venue.
• Experience managing large teams in a 24/7 operational environment.

Skills & Competencies

• Strong leadership, team-building, and communication skills.
• Exceptional organization and time-management abilities.
• Knowledge of cleaning operations, sanitation standards, and facility maintenance.
• Familiarity with OSHA regulations and safety protocols.
• Ability to analyze operational data and manage budgets.
• Comfort working in a fast-paced environment with high guest traffic.

Working Conditions

• 24/7 casino environment requiring flexibility including nights, weekends, and holidays.
• Ability to walk extensive areas of the property and stand for prolonged periods.
• Ability to bend, stoop, and lift up to 75lbs. (Revise to our property standards)
• Exposure to noise, crowds, cleaning chemicals, tobacco smoke and environmental elements depending on the property layout.