Assistant Community Manager

Overview

Asset Living is a third-party management firm and a partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to our partners. Our portfolio spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that differentiates us and drives innovation and results for our clients and communities across the US.

We strive to lead together and create an environment where every voice is heard and every individual has opportunities to grow as our company grows. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work, ranked in the NMHC top 50 professionals, and is a member of the Institute of Real Estate Management (IREM) as an Accredited Management Organization (AMO).

Join a workplace where leadership is a shared responsibility.

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. The role supports delinquency and rent collection to optimize the property’s cash flow and financial position. In the absence of the Community Manager, the Assistant Community Manager handles all phases of operations including personnel, leasing, maintenance, financial administration, and risk management.

As onsite leader, you will supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability concerns.

• Posting all payments and income from applicants, current residents, and non-current residents accurately and timely.
• Processing and reconciling daily all accounts receivable.
• Monitoring and following up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Posting charges to resident and non-current resident accounts; including bill back of utilities where applicable.
• Managing end-of-month closing procedures and reporting.
• Maintaining accurate and organized records; auditing resident files to ensure accuracy.
• Walking units and posting move-out charges, statements, and security deposit refunds.

• Regular/daily onsite attendance is required.
• Use consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with Company policies and procedures.
• Strategic Leasing Management and ensuring staff leasing techniques are effective in obtaining closure, follow-up, lease documentation, and reporting systems are accurate and up to date.
• Implement marketing strategies and systems outlined in the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter).
• Show, lease, and move in prospective residents.

• Provide excellent customer service and monitor service request turnaround and maintenance staff responsiveness.
• Maintain property appearance and ensure repairs are noted and completed timely through regular property inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically, including obtaining bids and coordinating with vendors and contractors.

• High School Diploma or equivalent;
  Bachelor’s degree preferred or two years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand…