Warranty Operations Manager

Overview

Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC grows, there is an opening for a Warranty Operations Manager. This role manages the Warranty Department to determine which repairs are warrantable and maintains strong relationships with branches and vendors. It directs the staff of Warranty Analysts to improve centralized warranty claim processing.

This is an in-office position at our KCMO location.

• Manages Warranty Analysts to ensure warranty claims are administered fairly for the customer, vendor, and MHC.
• Provides training to branch staff and Warranty Analysts to ensure vendor warranty procedures and requirements are understood and followed.
• Evaluates the corporate warranty department to ensure proper staffing based on claim volume to support the branches. Evaluates Warranty Analyst performance and provides coaching to increase efficiency and minimize claim write-offs.
• Works with warranty vendors to capture appropriate warranty labor rate recovery and ensures standard repair time estimates reflect the time necessary to complete repairs.
• Continuously analyzes the department’s performance and directs process improvement.
• Ensures proper communication between the branches and Warranty Analysts.
• Monitors warranty claims to achieve MHC’s warranty days’ sales outstanding (DSO) standard. Follows up on past-due claims to resolve them quickly.
• Researches and completes special projects at the request of management.
• Performs other duties as assigned by supervisor.

• Strong knowledge of heavy-duty truck vendor warranty process.
• Minimum two years’ experience in heavy-duty truck service or processing warranty claims.
• Proficiency with Microsoft Office software.
• Detail oriented.
• Excellent communication, presentation, and customer-service skills.
• Willing to travel up to 30%.
• Positive can-do attitude and strong work ethic.

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

MHC is an expansion of Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. From a small operation without a Parts or Service department and only three employees, the company grew into a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services.

We foster an environment that helps employees realize their full potential — a place to grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled