Loan Operations - Director

Overview

It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Our Bankers understand the complexities of people’s lives and offer simple solutions. That’s the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity and Inclusion.

Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

Director of Loan Operations: provide strategic leadership and oversight for a centralized Loan Operations Department, including Loan Documentation, Quality Assurance, Construction Draws, Loan Accounting/Servicing, Loss Share, Imaging, and Post Closing. Develop and implement policies, processes, and resources to ensure operational excellence, regulatory compliance, and risk management across all lending products.

• Lead and manage the Loan Operations team, including performance evaluations, organizational structure, and resource planning.
• Oversee all aspects of loan operations, including documentation, quality assurance, construction draws, loan servicing, quality assurance, and compliance.
• Collaborate with Relationship Managers, Legal Counsel, Compliance Officers, Internal Auditors, and Regulatory Agencies to ensure positive outcomes.
• Drive process improvement and technology integration, including AI implementation to enhance efficiency and accuracy.
• Prepare annual budgets, recommend salary adjustments, and maintain organizational charts.
• Manage integration of acquired banks into centralized operations, ensuring smooth transitions and adherence to standards.
• Partner with Enterprise Technology and vendors to optimize systems and vendor relationships.
• Maintain compliance with all applicable regulations, including BSA and OFAC requirements.
• Provide leadership in risk management, policy/procedural development, and quality control initiatives.

Minimum Requirements: This position requires the following educational and/or job experience:

• Bachelor’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience.
• 15+ years of relevant job experience in risk-related field, bank regulatory agency or consulting.
• 10+ years of previous supervisory or management experience.

Desired

Skills:

Ideal candidates for this position should possess some or all of the following skills:

• Master’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience.
• 20+ years of relevant job experience in risk-related field, bank regulatory agency or consulting.

• Strong judgment and decision-making ability.
• Exceptional project management and multitasking skills.
• Excellent verbal, written, and interpersonal communication.
• Advanced analytical skills and attention to detail.
• In-depth knowledge of banking regulations and loan processes.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is important to look through the lens of our applicants and associates to identify their individual needs.

We have the following items:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Office setting with traditional hours
• Some tasks may require grasping, pushing, pulling, lifting, bending, raising and holding hands and arms overhead
• Ability to work overtime as necessary
• Must be able to travel –…