Operations Shift Supervisor - Facilities Services - 2nd shift; KC Headquarters

Operations Shift Supervisor - Facilities Services - 2nd shift (KC Headquarters)

Job Category: Engineering

Requisition Number: OPERA
005745

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• Posted :
  December 5, 2025
• Full-Time
• On-site

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HALLMARK – Because Connecting With Each Other Has Never Been More Important

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection‑blending the warmth of in‑store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team!

At Hallmark, you’ll feel welcomed from day one, whether you’re remote, hybrid, or in‑office.

Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices‑like yours-to help us grow and evolve. Let’s imagine the future of Hallmark together!

WHO WE ARE

The Facilities Services Division is responsible for the daily operation, maintenance and security of the Hallmark Headquarters Complex. The complex is made up of multiple buildings, 2,300,000 sq. ft. of space. The division is made up of Building Services (custodial), Building Engineering (electricians, plumbers, carpenters, and telecom and general maintenance trades), HVAC, Moves/Resets departments, shipping / receiving, and the mail room services.

The Operations Shift Supervisor – Facilities Services provides leadership and supervision for the Facilities Services Operation on 2nd shift which includes the Building Services department, Building Engineering, and HVAC department. The Operations Shift Supervisor will have direct management responsibilities for 2nd shift Building Services which includes 15-20 Building Specialists – Custodians. Indirect oversight of 2nd shift Building Engineering (3 employees) and HVAC (2 employees).

WHAT WE DO and HOW WE DO IT:

The Operations Shift Supervisor - Facilities Services will be knowledgeable of the Building Specialist duties and familiar with Engineering and HVAC responsibilities. Match resources to workload as needed, coordinate with dayshift supervisors to prioritize the work assignments, train and develop employee job skills with support from the Building Specialist group leader.

Ensure compliance training, regular work assignments, special projects, and inspections are being performed and completed in a timely manner. Exhibit professionalism in all interactions and foster a practice of open communication with employees to promote positive employee relations. Maintain effective working relationships with all managers with the Facilities Services division.

IN THIS ROLE YOU WILL:

• Be responsible for the management of the day-to-day operations that are associated with maintaining the cleanliness, condition and functionality of the Hallmark headquarters facility.
• Meet or exceed departmental objectives by communicating job expectations.
• Performance management. Provide feedback, written and verbal, that accurately reflects the performance of each individual employee. Coach and counsel employees on a regular basis as needed.
• Initiate, coordinate, and enforce systems, policies, and procedures.
• Assign work duties to personnel; accomplish work results; establish priorities; monitor progress; revise work schedules and identify and resolve problems.
• Maintain staff by anticipating personnel requirements, look for out-of-the-box solutions to handle challenges, keep Facilities Services leadership, Building Services Department Manager, and the 1st shift Maintenance Supervisors for HVAC and Building Engineering informed of any needs. Participate in interviews, assess talent, orient and train current and new hires.
• Act as a representative of Hallmark to their direct and indirect reports and serve as the resource direct reports seek out.
• Knowledgeable about company policies and compliance laws / regulations across the various functional areas:
  Environmental, Safety, Human Resources, (such as Fair Labor Standards Act, Family Medical Leave Act, OSHA…