Account Director

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The Account Director at Signal Theory is the key client stakeholder, responsible for client retention and growth. Great relationships, strong leadership and an inspiring communication style are the pathways to success for the Account Director who will lead a multi-discipline, results-focused team. The Account Director reports to the Senior Director, Account Management and works alongside all agency discipline leads.

• Own the most senior-level client relationships based on knowledge, trust and communication style.
• Ensure regular reporting with the client to discuss agency performance and lead continuous improvement for the agency or, conversely, within the client organization processes.
• Lead courageous, difficult or sensitive conversations with the client and the team.
• Challenge and lead the team to bring solutions that tie directly to the client’s business objectives in order to exceed client expectations.
• Be a strategic thinker, ask smart questions and lead by example, thereby creating smarter teams and deeper engagement with the client.
• Develop the team’s skill at recognizing potential issues with the client or the work in order to resolve problems.
• Possess and share superior knowledge and understanding of the client’s brand(s), products, organization and operations to ensure the best work at all times.
• Be a champion of Signal Theory culture and its application of social sciences in order to attract and retain the best talent.
• Assume a leadership role within the Account Management discipline at Signal Theory in order to establish best practices within the discipline and throughout the agency.
• Self-identify opportunities to lead agency-focused initiatives to benefit the broadest audience.
• Work closely with Associate Account Directors for team development and operational excellence.
• Work closely with the finance team to oversee team reporting on projections, hours utilization, billing/staffing levels to ensure profitability and make proactive recommendations for adjustments throughout the year.
• Work with the client, agency leadership and business manager to build client scopes of work and compensation agreements.
• Be a successful, connected manager who motivates members of his/her team to deliver their best and guide professional growth of all direct reports.
• Establish strong, trusting relationships throughout the agency, especially with the creative and strategic leader on the business.

• At least 10 years of experience in an agency or relatable client environment.
• A palpable drive for leadership excellence.
• Bachelor’s degree preferred; marketing or communications emphasis preferred.
• Demonstrates Signal Theory’s Signals of Culture; curiosity, optimism, pure of heart.
• Must have experience leading teams and managing people.
• Agrmarketing experience a must.
• This position is Kansas City based and may include some travel [10%].

• Access to online learning platforms to continue honing your craft
• Up to $500 a year to put toward qualified wellness expenses, like your gym membership
• After one year, we’ll reimburse up to 50% of tuition costs for approved continuing education
• If you stick around for eight whole years, enjoy a 4-week paid sabbatical, plus a $750 reimbursement for international travel

• We are an equal opportunity employer
• Provide health, dental and vision insurance
• Offer salaries commensurate with experience
• Offer both traditional and Roth 401k plans with employer matching

• Seniority Level: Director
• Employment Type:
  
  Full-time
• Job Function:
  Advertising and Marketing

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