Flex Manager

Overview

Exciting Opportunity:
Flex Manager at Hotel Management and Consulting, in the Midwestern US.

About the Role:

Hotel Management & Consulting is seeking a Flex Manager. As a Flex Manager, you will step in as Acting General Manager or Assistant General Manager for any property in need and to which you have been assigned. Once in place, the Flex Manager will fulfill all General Manager or Assistant General Manager duties, including leading a highly productive team capable of exceeding expectations while also exceeding operational and resident service standards.

The Flex Manager will be instrumental in creating a high energy, positive environment with highly productive work habits for their assigned team, and a warm and inviting atmosphere for guests.

Our Culture:
We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

• Salary:
  Dependent on experience, $50,000 - $55,000.
• Daily Pay Access:
  Flexible pay options to access your earnings when you need them.
• Benefits:
  Medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program:
  Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth:
  Opportunities for advancement within the company for dedicated employees.

• Leadership & Development:
  • Recruitment and hiring decisions for all internal positions, including always maintaining appropriate staff levels
  • Executes and manages programs, processes, guidelines, and policies
  • Ensure proper selection, training, counseling, and motivation of all team members, following progressive disciplinary steps and documentation as needed, up to and including termination
  • Ensure team member attitude of attentiveness
  • Know and follow all property emergency and/or accident procedures, to include training hotel staff
• Financial:
  • Consistently achieve pre-established revenue goals and maximize profitability of the hotel
  • Manage labor standards and payroll
  • Collect monies from in-house guest balances, direct bills, and vending vendors
  • Review property payroll biweekly, transmittals, and other front office paperwork and reports
  • Authorize direct bill accounts and monitor the administration of Accounts Receivable
  • Follow appropriate cash control procedures
• Sales & Marketing:
  • Responsible for sales and marketing of the hotel, to include in-depth knowledge of the hotel surroundings and local area
  • Facilitate lead management processes within the property and complete sales and marketing objectives each Wednesday
  • Manage and follow up on all sales leads
  • Review studio inventory management to ensure maximization of studio revenue
• Guest Relations:
  • Promotes and delivers exceptional Guest Service, and cleanliness of the hotel every time to each guest
  • Ensures all guest related issues are resolved promptly and as expected
  • Responsible for maintaining the property safe, clean and in good condition - Hotel must always be Guest Ready
  • Ensure the security needs of the property and residents are met

Special working conditions cover a range of circumstances from regular, evening, and weekend work.

• Bachelor’s degree preferred
• 1+ years Hotel Assistant Manager required; extended-stay hotel preferred
• Proficient user of Medallia portal and Microsoft Office
• Excellent team building and communication abilities
• Strong organizational time management skills and problem-solving skills
• Excellent communication skills: oral and written
• Valid Driver’s License required

• Frequently required to sit, stand, talk and hear
• Kneeling/squatting, standing for long periods of time
• Ability to lift, push, and pull up to 50 lbs
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties,…