Center Manager for Plasma Donation Center

Job Title:

CENTER MANAGER

Location:

MO-Kansas City, US

Contract Type:
Regular Full-Time

Area: GENERAL MANAGEMENT

Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma‑derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation. Works under general occasional guidance and general oversight of regional management. Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.

• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicator (KPI) goals.
• Create an appropriate organizational environment and value systems which stimulate the morale and productivity of the workforce and its leadership.
• Operate the center and manage employees and operations to the highest standard of ethics and integrity.
• Manage staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Direct and manage employees.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manage headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Provide strategic direction and planning.

• Act as a mentor to assigned team, other center staff and other centers.
• Through Assistant Manager, oversee donor selection, plasma collection and shipment and records completion.
• Accountable to ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
• Responsible for inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
• Submit timely and accurate reports on a daily/weekly basis or as requested.
• Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
• Maintain thorough familiarity and ensure compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA) and Current Good Manufacturing Practice (cGMP).
• Direct through the management team and with Training and Quality staff to ensure that training and quality goals are met.
• Build rapport with donors to ensure overall customer satisfaction with the center to support long‑term donation.
• Work with Divisional/Corporate management in the preparation of annual budget and manage facility to consistently achieve production targets and quality goals at the agreed‑upon cost structure.
• Control center donor funds and ensure that all financial records are accurate and in order.
• Identify regulatory deficiencies and, in collaboration with the Center Quality Manager, implement immediate corrective action.
• Minimize center liability through constant risk management review. Investigate all unsafe situations and complaints and institute corrective/preventive action.
• Establish and maintain the ability to perform all tasks within the center;…