Claims Operations Examiner

Are you detail-oriented, highly professional, and passionate about delivering exceptional customer service? Join our dynamic team as a Claims Operations Examiner and play a vital role in our claims process. This early-career operational role offers an exciting opportunity to master core First Notice of Loss (FNOL) procedures while ensuring accurate, high-quality claim setups that make a real difference to our customers when they need us most.

As a Claims Operations Examiner, you'll be at the heart of our claims processing operation, ensuring smooth transitions for claim handlers and consistency across all lines of business. You'll follow established procedures and regulatory requirements while developing expertise that will allow your responsibilities to grow over time.

• Accurately process new claims and assign them to adjusters as appropriate
• Prepare and deliver
• Analyze and extract critical information from claim documents for system entry and coding
• Ensure compliance by properly acquiring and handling>
• Support and collaborate with the offshore transactional team as needed
• Coordinate extensively with other departments for seamless operations
• Process financial aspects of claims when applicable
• customer service tailored to unique client needs

The Claims Operations USA & Canada team is a vital operational unit focused on new claim intake, financial processing, regulatory procedures, and coordinating between internal and external stakeholders. Our team serves as the critical first point of contact in the claims journey, ensuring accuracy and compliance while providing exceptional service to all parties involved in the claims process.

You're a detail-oriented professional with excellent communication skills and a passion for customer service. You thrive in collaborative environments and can juggle multiple priorities while maintaining accuracy. Your ability to adapt quickly to changing situations makes you an ideal candidate for our dynamic claims environment.

• Strong customer service skills with a demonstrable client-focused approach
• Exceptional attention to detail and commitment to accuracy
• Proven ability to prioritize multiple assignments and consistently meet deadlines
• Experience collaborating effectively in team environments
• Excellent verbal and written communication skills

• Knowledge of the insurance industry, specifically in operations
• Experience working with claims management systems or similar database applications
• Agile mindset with a willingness to learn and improve continuously
• Ability to adapt quickly in a dynamic and fast-paced industry
• Previous experience in a customer service or administrative role

The role will be located in our Kansas City, MO office. Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

The estimated base salary range for this position is $49,000 to $81,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions.

This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal…