Technical Support Specialist

Job

Location: KANSAS CITY, MO, US

Date Posted:

Category: Information Technology

Subcategory: Site Support

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

This role is fully ONSITE in Kansas City, MO.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within Service Now. Travel may be required to support remote FAA sites that do not have local technicians assigned.

Responsibilities:

• Installs software, modifies settings, and replaces hardware as required to resolve the incident.
• Resolves desktop and network issues to restore service.
• Understands premise wiring/cabling best practices.
• Uses ITSM and Service Now ticket processes to document actions taken and executes hardware or software deployment.
• Supports lifecycle asset management (LCAM) of IT equipment - deployment through exchange/disposal.
• Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.
• Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Qualifications

Requirements:

• Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience.
• 7 years of Technical, deskside support.
• HDI Technical Support Professional required within six (6) months of employment.
• Certifications desirable but not required include A+, Net+, Secure+.
• Must be reliable and have independent transportation.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .