Business Consulting - Finance - Global Business Services - Manager

Overview

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities, drive cross-functional collaboration, and unlock continuous improvement. Global Business Services (GBS) continues to evolve as organizations pursue scale, efficiency, and enterprise‑wide value.

Our GBS team helps clients design and implement next‑generation operating models that integrate digital capabilities, strengthen cross‑functional collaboration, and drive sustainable performance. We are seeking a GBS Manager to support client engagements across finance, HR, supply chain, procurement, and technology. In this role, you will work with domestic and multinational clients to execute GBS strategy, transformation, and performance improvement initiatives.

You will guide project teams, collaborate with client stakeholders, and apply deep experience in shared services, outsourcing, process optimization, and digital enablement. This position provides the opportunity to build execution experience across industries such as consumer, energy, health and life sciences, industrial manufacturing, media and technology.

Your Key Responsibilities

As a GBS Manager, you will focus on project delivery, team leadership, and client collaboration, contributing to the development of the GBS practice while ensuring high‑quality delivery. You will support and manage GBS transformation initiatives in one or more of the following areas:

• GBS Strategy & Operating Model Support
• Contribute to the development of end‑state GBS operating models across key functions (Finance, HR, IT, Procurement, Supply Chain, Customer Operations).
• Conduct maturity assessments and support roadmap development aligned to enterprise priorities.
• Assist in designing process architectures, governance models, service catalogs, and organizational structures.
• Support development of service management frameworks including SLAs/OLAs, dashboards, and continuous improvement tools.
• Sector‑Focused Delivery

Bring applied insights and leading practices across key sectors, such as:

• Consumer & Retail:
  Order‑to‑cash optimization, procurement support.
• Industrial Manufacturing:
  Supply chain support models and shared services operations.
• Technology, Media & Telecommunications:
  Scalable digital operations and cloud‑enabled delivery.
• Health & Life Sciences:
  Compliance‑focused shared services and R&D support.
• Translate industry benchmarks and regulatory requirements into practical recommendations for clients.
• Cross‑Functional GBS Transformation
• Manage multi‑process transformation programs leveraging automation, analytics, and workflow technologies, including Service Now and other ecosystem alliances.
• Support transitions, migrations, and change management across global delivery models.
• Collaborate with digital teams to integrate AI, RPA, data platforms, and intelligent workflows.
• Project Leadership & Client Management
• Manage day‑to‑day project execution, ensuring quality, timelines, and client engagement.
• Lead and coach project teams while collaborating with global client stakeholders.
• Facilitate working sessions, leadership updates, and project communications.
• Practice Development
• Contribute to developing GBS methodologies, tools, and sector‑focused offerings.
• Support proposal development and market‑facing activities.
• Mentor junior team members and assist with capability building and recruiting.
• Thought Leadership
• Contribute to internal perspectives, content, and insights on emerging GBS trends (AI‑enabled services, global talent models, enterprise service management).
• Participate in internal forums or external events as appropriate.

Skills And Attributes For Success

• Strong written and verbal…