Sr. ESD Helpdesk Support Technician

Overview

Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting the NGEN Network end‑users worldwide. The technicians field between 8‑20 tickets per day. Most start on night shifts unless a day shift opens. Ticket volume dramatically decreases overnight versus mornings. Ultimately, the ESD technician will support the Navy‑USMC in unifying its networks and data management systems to improve capability and service under one enterprise network.

• Provide 24/7 service desk support in a classified environment
• Handle ticket volume of 8‑20 per day using the Remedy ticketing system
• Support intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc.
• Maintain a DoD Secret clearance at minimum
• Collaborate with Windows, Linux, Oracle/SQL, Storage, Network, Desktop, Systems Applications, and Cyber teams

• CompTIA Security+ CE certification
• DoD Secret clearance (or higher)
• Strong interpersonal skills and customer‑service focus
• Problem‑solving ability
• Excellent communication, self‑management, ability to follow procedures and policies, punctuality, responsiveness
• U.S. citizenship required due to DoD clearance
• Expert level experience

Expert Level

Contract position based out of Kansas City, MO.

Pay range: $27.22 - $31.63 per hour.

Benefits (subject to eligibility):

• Medical, dental & vision
• Critical Illness, Accident & Hospital
• 401(k) retirement plan (pre‑tax and Roth post‑tax contributions)
• Voluntary life & AD&D for employee and dependents
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leave (PTO, vacation or sick leave)

Fully onsite in Kansas City, MO.

This position is anticipated to close on Nov 30, 2025.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other protected characteristic.