Configuration Management Analyst, CMDB

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Configuration Management Analyst is responsible for supporting the accuracy, completeness, and continuous improvement of the Configuration Management Database (CMDB) within the Service Now platform. This role contributes to the integrity of IT service data by maintaining Configuration Items (CIs), relationships, and supporting processes such as Discovery and Service Mapping. The analyst works under close supervision and collaborates with senior team members to ensure alignment with industry standards and organizational goals.

CMDB important to this role! ITIL Certification Highly Preferred at time of hire! Candidates must live with driving distance of the main campus in KCMO.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005.

If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Ensures the CMDB remains a reliable source of truth by maintaining accurate data and supporting compliance efforts. Supports day-to-day CMDB operations, data entry, and basic reporting. Works under close supervision to maintain CI records assist with audits.
• Support the automation and visualization of infrastructure and service relationships through Discovery and Service Mapping initiatives. Provide insights and visibility into CMDB and asset management performance through reporting and analytics.
• Stay current with trends, best practices, and new Service Now platform features through regular training and self-study. Contribute to the development and enforcement of Configuration Management processes and governance frameworks.

• Bachelor's Degree and 3-5 years' experience in technical, information systems, or related roles accepted in lieu of a degree. Service Now experience preferred. Focus on analysis, process improvement, and technical roles preferred. OR
• Associate's Degree and 5-7 years' experience in technical, information systems, or related roles accepted in lieu of a degree. Service Now experience preferred. Focus on analysis, process improvement, and technical roles preferred. OR
• High School diploma, or equivalent, and 7 or more years' experience in technical, information systems, or related roles accepted in lieu of a degree. Service Now experience preferred. Focus on…