GBS SAP COE Delivery Lead

Position: GBS ITS SAP COE Delivery Lead
The Service Delivery Lead will lead the SAP Center of Excellence (CoE) for S/4

HANA Run operations. This role is responsible for ensuring seamless delivery of SAP services, driving operational excellence, and aligning SAP solutions with business objectives. The Delivery Lead will oversee governance, service management, and continuous improvement initiatives across the SAP landscape.

Goal of function:

The role will require to collaborate with business leaders, IT executives, and SAP architects to define service roadmaps. Manage SAP service performance metrics, SLAs, and continuous improvement initiatives. Oversee incident, problem, and change management processes.
** Tasks
*
* 1) Main tasks:

This is a foundational leadership role that will shape how SAP capabilities are delivered globally  role will enable business agility, operational excellence, regulatory compliance, and long-term digital transformation through GBS, supporting both Med Tech (manufacturing) and Care Delivery (clinical operations) landscapes within FME.
** Key Responsibilities
**** 1. Strategic Leadership
*** Define and execute the SAP CoE vision and roadmap for S/4

HANA Run.
* Align SAP service delivery with enterprise IT strategy and business goals.
* Act as the primary liaison between business stakeholders, IT leadership, and SAP delivery teams.
** 2. Service Delivery Management
*** Establish and manage SLAs, KPIs, and performance metrics for SAP services.
* Ensure high availability, reliability, and scalability of SAP S/4

HANA systems.
* Oversee incident, problem, and change management processes.
** 3.Governance & Compliance
*** Implement governance frameworks for SAP operations, ensuring adherence to ITIL, ISO, and audit standards.
* Ensure compliance with data security, privacy, and regulatory requirements.
* Drive risk management and disaster recovery planning.
** 4. Operational Excellence
*** Lead continuous improvement initiatives to optimize SAP operations.
* Introduce automation, monitoring, and proactive maintenance practices.
* Benchmark service delivery against industry best practices.
** 5. Stakeholder Engagement
*** Build strong relationships with business units, ensuring SAP services meet evolving needs.
* Communicate performance, risks, and opportunities to executive leadership.
* Manage vendor and partner relationships (SAP, managed services providers, system integrators).
** 6. Team Leadership
*** Lead and mentor SAP CoE teams (Basis, Functional, Technical, Security).
* Foster a culture of accountability, innovation, and collaboration.
* Develop talent pipelines and succession planning for critical SAP roles.
** 7.COE Capability Building
*** Build and mature SAP Run capabilities within the COE.
* Develop talent, succession planning, and knowledge depth across functional and technical domains.
* Contribute to COE roadmap and operating model evolution.
2) Stakeholder Engagement
* Global Business Services Leadership
* Global ITS Organization
* SAP System Integrator(s)
* Business Process Owners & Operations Leaders
* Finance, HR, Procurement, Supply Chain Leadership
* External SAP and Technology Partners3) Miscellaneous tasks:

Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work.
** Organization
** The function incumbent reports to:

Organizational unit:

GBS SAP COE LeadGBS ITSImportant internal interfaces:

Important external interfaces:

Please list cooperation with important departments, sites, subsidiaries etc.
* ITS Business Partners Please list cooperation with important external companies, agencies, authorities etc.
** Key Performance Indicators
*** Service availability and reliability
* Service Quality & performance

Operational Excellence Risk & omplaince
** Qualifications, experience, know-how and skills critical for success
*
* 1) Required training and education:

Bachelor’s degree in computer science, Information Technology/Business Information Systems/Information Security or related is required.
• Master’s degree in business administration, Computer Science or related field is preferred.
• SAP certifications in service management or architecture are a plus.
2) Required professional experience (in…