IT Support Technician

Evans & Dixon is currently seeking to add a full-time IT Support Technician to join our expanding and fast-paced Kansas City office. Candidates must be responsible, able to multi-task, possess the ability to continuously build and improve IT knowledge; have excellent technical and interpersonal skills; have a creative and diplomatic approach to problem solving and a keen sense of organization. We are looking for self-disciplined candidates with a strong work ethic.

• Work closely with IT Staff and IT consultants to maintain proper function of the firm's technology systems and environment
• Follow company IT security protocols and assist in maintaining network integrity and compliance standards
• Respond to user inquiries and troubleshoot hardware, software, and network issues to ensure minimal downtime and maximum productivity.
• Log, track, and resolve tickets using help desk software; elevate unresolved issues to appropriate IT personnel when necessary.
• Ensure timely notification to users on system changes and system outages
• Assist with setup and deployment of workstations, laptops, mobile devices, conference room equipment, and peripheral equipment.
• Assist with planned expansion
• Occasional travel required
• Other duties may be assigned

• Technical Skills
  - Ability to assess own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge;
  Shares expertise with others
• Written Communication
  - Ability to write clearly and informatively; edits work for spelling and grammar;
  Varies writing style to meet needs;
  Able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interest;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's effort to succeed;
  Provides aid to other units during non-peak workload periods.
• Organizational Support
  - Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and objectives;
  Benefits organization though outside activities;
  Supports affirmative action and respects diversity.

• Associate or Bachelor's degree in Information Technology, Computer Science, Computer Information Systems
• Other related technical fields.
• Previous Helpdesk experience.
• Ability to lift and/or move up to 50 pounds.
• Proficient in basic network cabling tasks, such as creating patch cables and installing structured cabling.

Evans & Dixon provides Midwest business clients with sophisticated legal advice, responsive communications, and hands-on industry knowledge. Whether we are managing large-scale litigation, serving as outside general counsel or winning in high-stakes trials, our practical and efficient approach gets the job done. If you are looking to broaden your horizons and legal career, then this is the perfect opportunity for you!

The firm does offer a generous benefits package along with compensation based on experience level and client orientation:

• Medical, Dental and Vision Insurance
• Health Savings Account
• Flexible Spending Accounts (Medical, Dependent, and Parking & Transit)
• Group Life/AD&D, Short-Term and Long-Term Disability Insurance Benefits
• Voluntary Life/AD&D, Accident, Specified Critical Illness, and Hospital Indemnity Insurance
• 401(k) and Profit Sharing
• Pet Insurance
• Paid Maternity Leave
• Wellness Program
• Employee Assistance Program (EAP)
• Paid Personal Time Off (PTO) and Holidays