Sr. Billing Operations Associate

Overview

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

We’re hiring a Sr. Billing Operations Associate to join our Business Operations team. You’ll serve as the critical link between Sales success and Finance integrity, optimizing the revenue lifecycle to ensure accuracy and efficiency across our financial systems.

• Be a process expert. You’ll be the primary partner to Billing and Revenue Recognition leaders, guiding process development and serving as the first point of contact for complex troubleshooting and inquiries.
• Act as a systems liaison. You’ll act as the functional subject matter expert for our core financial systems like Workday and Avalara. You’ll translate billing requirements into clear technical specifications for our system administration teams and lead User Acceptance Testing (UAT) for new enhancements.
• Enable the team. You’ll own the documentation for all billing-related Standard Operating Procedures (SOPs) and drive change management to ensure the Billing team is trained and ready for success.

Must-Haves

• Experienced. You have five or more years of experience in Billing Operations, Revenue Operations or Business Systems Analysis, specifically focused on the Finance or Order-to-Cash cycle.
• A problem solver. You have a proven track record of managing high-volume transactional troubleshooting and performing root-cause analysis in complex system landscapes.
• Technically proficient. You have strong functional knowledge of financial systems (e.g., Workday or other major ERPs), tax engines like Avalara and CRM platforms like Salesforce.
• A strong communicator. You can confidently translate complex system issues into simple business language for both Finance and Technical teams.
• Process-oriented. You have a knack for mapping, documenting and optimizing complex operational workflows to make them more scalable.

Nice-to-Haves

• Tool savvy. Experience with billing platforms like Zuora or Billing Platform, or enablement tools like Guru, is a plus.

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.

Base Salary Range

• $82,000 - $137,000 USD

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. We also track our commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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