Program Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

We are seeking a Program Manager to oversee the program lifecycle of all Banking-as-a-Service (BaaS) fintech partnerships from early stage business development conversations to partner sun setting. This includes, but is not limited to, establishing scalable mechanisms for reporting and operationalizing key BaaS processes that elevate the client experience. This role will also be accountable for project management of partner onboarding and ongoing oversight.

The ideal candidate will be comfortable working independently in a fast-paced, multi-tasked, high energy environment. The candidate will be comfortable driving client-facing conversations, as well as working closely with internal stakeholders i.e.: product & technology, compliance & legal and operations. Additionally this individual will have the opportunity to interface with c-suite executives, fintech founders and executives and create partnerships internally and externally.

Ultimately, the Program Manager will be motivated by a desire to optimize the client experience and deliver results.

• Lead and coordinate external and internal facing BaaS partnership meetings, inclusive of managing deliverables, action items, ongoing requests and tracking progress of BaaS Partner implementation
• Manage ongoing program management cross-functionally across all domain areas to ensure program risks or progress metrics are appropriately tracked
• Assist in the creation and maintenance of program and project management governance materials, including ongoing refinement of initial requests, due diligence, ongoing program management or other internal frameworks
• Assist in the creation and ongoing management of BaaS partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)
• Manage communication of progress/status with the Executive Team, Program Leads and other project stakeholders both external and internal, including identifying project risks and facilitating mitigation of those risks
• Evaluate current operational processes and procedures to ensure compliance with industry best practices
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Maintain awareness of regulatory developments, industry trends and roadmap decisions that may have an impact to the Bank or our partners.
• Perform other duties as assigned

• A bachelor s degree or equivalent
• At least 3-5 years of project or program management experience
• Experiencing working in technology, financial services or fintech.
• Extremely detail oriented and able to confidently communicate with internal and external stakeholders.
• An ability to distill complex issues into solvable and actionable tasks
• Ability to execute independently and work with team members of all levels
• Adaptability in an agile and fast-paced environment
• Intellectually curious with the self motivation to ask questions and problem solve

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