Systems Administrator

Role Overview

Description

This is a remote role but candidates must sit in Kansas City or surrounding areas. Candidates must be able to come in for meetings onsite in KCMO * As a Systems Administrator on this team, you will play a pivotal role managing and maintaining the IT infrastructure for a diverse portfolio of MSP clients. This Microsoft‑centric, ITIL‑aligned position emphasizes proactive systems administration, automation, and technical mentorship.

You will act as an escalation point for Tier 1 and Tier 2 support staff, ensuring the smooth operation of hybrid environments and leveraging your expertise in scripting and cloud technologies to deliver exceptional service.

• Mentor Tier 1 and peer Tier 2 support staff, focusing on effective remediation techniques and troubleshooting workflows.
• Guide team members on adhering to ITIL‑aligned processes for incident, problem, and change management.
• Collaborate with Professional Services and Procurement teams to support cross‑functional projects and deliverables.

• Administer, monitor, and maintain infrastructure across all managed clients, with an emphasis on Microsoft Active Directory (on‑premise, hybrid), Azure Active Directory and Microsoft 365 environments, DNS, DHCP, Group Policy, and identity management.
• Perform regular patching, updates, and configuration tasks to ensure system stability and compliance.
• Utilize RMM platforms and native Microsoft tools to monitor system health, performance, and security posture.

• Leverage Power Shell to execute administrative duties, streamline repetitive tasks, and manage complex environments remotely.
• Design and implement automation workflows that respond to system events or operate on scheduled intervals to reduce manual workload.
• Develop, document, and maintain a repository of reusable Power Shell scripts to facilitate efficient remediation and configuration across client environments.

• Experience with SCCM and Intune for device management, configuration, and application packaging.
• Expertise in Exchange Online administration, including mail flow, mailbox policies, and retention settings.
• SharePoint Online management, focusing on site creation and permissions administration.

• Serve as the escalation resource for technically complex tickets passed from Tier 1 support.
• Ensure comprehensive documentation of all actions, resolutions, and communications within the ticketing system (HaloPSA).
• Monitor and uphold Service Level Agreements (SLAs), escalating to Tier 3 or third‑party vendors as needed to maintain service quality.

• 10+ years of experience in IT support or systems administration, ideally within a Managed Services Provider (MSP) environment.
• Strong proficiency in Power Shell scripting and automation within Microsoft ecosystems.
• Hands‑on experience managing both on‑premises Active Directory and Azure/Microsoft 365 cloud services.
• In‑depth understanding of ITIL principles and service operations best practices.
• Exceptional communication skills, with a focus on clear documentation and effective remote collaboration.
• Ability to work independently while mentoring junior team members and collaborating as part of a distributed team.

• Microsoft Certified:
  Azure Administrator Associate (AZ‑104)
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate (MD‑100/MD‑101)
• Microsoft 365 Certified:
  Identity and Services (MS‑100/MS‑101)
• ITIL Foundation Certification

Remote‑first with occasional onsite customer engagements as required. Supportive and collaborative team culture that values continuous learning and professional development.

This is a Contract to Hire position based out of Kansas City, MO.

The pay range for this position is $35.00 - $55.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the…