On-site Technology Support Technician

Overview

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work.

Join us and build an exceptional experience for yourself, and a better working world for all.

• Audio Visual Responsibilities of an On-Site Technician:
  Support and maintenance of all technology within EY conference rooms;
  Microsoft Surface Hubs – configure Surface Hub settings (display, audio, network); reset or reconfigure the device when necessary;
  Crestron – diagnose and resolve network connectivity issues (wired/wireless), ensure devices are connected, troubleshoot audio issues (volume, speaker, microphone), troubleshoot video issues (display/resolution);
  Microsoft Teams Rooms – diagnose and resolve connectivity for MTRs, troubleshoot user interface issues (touch panel responsiveness, meeting controls), ensure interface displays meeting information and controls;
  Additional technologies – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks).
• Technical Responsibilities of an On-Site Technician:
  Provide support to all customers within coverage locations (on-site, client engagement, or off-site);
  Troubleshooting and problem solving for PC, MAC, application, AV, and network connectivity issues;
  Service Now ticket management with prioritization and awareness of SLAs;
  Supporting Microsoft Windows and MAC operating systems;
  Working knowledge of Microsoft applications (Outlook, Teams, One Drive, Office
  365);
  Asset management (shipping, receiving, tracking, and managing hardware assets from acquisition through disposal);
  Printer support (installation, configuration, relocation, troubleshooting);
  Event and Meeting Support (on-site or off-site);
  Occasional travel to support other EY locations, client sites, or off-site events;
  Provide remote hands support guided by network operations (checking ports, tracing cables, rebooting hardware, upgrading devices); VIP/White Glove support;
  Occasional after-hour support.
• Interpersonal Skills – On-site technician should have a great team mentality; be self-motivated, organized, detail oriented, and able to multi-task; desire to learn and build a career as unique as you are.

• 2+ years of on-site technical support experience, or degree in related discipline

EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500.
  
  Individual salaries within those ranges are determined through factors including education, experience, knowledge,…