Onboarding Specialist

Onboarding Specialist – Kansas City (ONLY)

Type:
Full-time

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and achieving strong product-market fit, we’ve entered a phase of tremendous growth and extraordinary opportunity.

We’re big enough to work with enterprise-level customers and partners, yet small enough to move fast, avoid bureaucracy, and expect real ownership from our people. Our culture values accountability, momentum, and doing meaningful work – together.

If you’re looking for a role where your work is visible, impactful, and tied directly to the health of the business — not buried in layers of process — this may be the right fit. Because at VINCUE, you won’t just find a job. You’ll find a team, a mission, and a place to thrive.

The Onboarding Specialist serves as the primary point of contact for new customers, guiding them through setup, configuration, and go-live with meticulous attention to detail and a proactive approach to anticipating needs.

This role requires exceptional people skills and an extraordinary positive attitude to build trust and rapport with customers and colleagues, while taking strong ownership of the entire onboarding journey from kickoff to successful go-live.

The ideal teammate thrives in a fast-paced commercial SaaS environment, demonstrates accountability for customer outcomes, and is proficient with modern project management, task tracking, scheduling and collaboration tools to coordinate seamlessly across cross‑functional teams.

Join a team where trust and caring aren't just values. That is how we operate every day, and you genuinely matter. Your opinions are respected and you'll have the autonomy to make a meaningful impact - all while knowing you have unwavering support when you need it from a very strong leadership team.

We've built something special: a stable, high-performing team that collaborates seamlessly across the entire organization, giving you visibility and influence that extends far beyond typical role boundaries. You'll be part of a tight-knit group that celebrates each other's wins, navigates challenges together, and creates space for everyone to grow—both professionally and as leaders. This isn't a position where you'll feel siloed or stuck;

it's an opportunity to contribute at the highest levels while being surrounded by competent, caring colleagues.

If you’re looking for a place where exceptional teamwork meets real growth potential, this is it.

• You bring a positive, can‑do attitude and take pride in being reliable and easy to work with
• You are curious, adaptable, and willing to learn — experience matters, but growth mindset and can‑do Attitude of ownership and accountability matter more
• You care deeply about your team and our customers
• You care about getting things right — details matter to you
• You’re comfortable operating in a fast-moving environment without a lot of hand holding
• You take ownership of problems and see them through to resolution

• A 4-year college degree with no post‑college work experience, or 2-7 years of related work experience
• Proven capability effectively using a variety of standard project management, planning, organization, and communication technology tools
• Proven interpersonal communication and relationship management competency

• Organized, methodical, punctual, and reliable
• Able to communicate very effectively with customers, partners, and internal teams
• Comfortable supporting leadership while independently owning day‑to‑day execution

• Serve as the primary point of contact for new customers from contract signature through successful go‑live
• Lead kickoff calls to establish expectations, timelines, and success criteria with customer stakeholder
• Guide customers through platform setup, configuration, and initial data migration with clear…