Assistant Director of Technology Enterprise OPS

Overview

Job Title:

Assistant Director of Technology for Enterprise Operations

Department:
Information Technology

Reports To:

Director of Information Technology

FLSA Status:
Exempt

To lead the Enterprise Operations team of the Information Technology Department and serve as the primary point of contact for all technology Enterprise Operations related issues.

What You ll Be Doing: (Responsibilities)

• Serves as an active participant in the Department of Technology Leadership Team and contributes to the strategy, vision and direction of the department.
• Ensures District and department mission, vision, strategy and plans are communicated to and understood by all members of the Technology Support team.
• Implements District technology plans, policies and procedures as it affects technology enterprise operations-related support.
• Defines the strategy of the Enterprise Operations team and ensures the outcomes are aligned to the strategic objectives of the department and district.
• Directs, establishes, plans and implements policies and procedures to support the District’s technology enterprise operations and services.
• Works with the Department of Technology Leadership team to ensure identified needs and process improvements are considered and/or implemented.
• Works in partnership with other department leaders to obtain and commit necessary resources at the appropriate time, level, and expertise to support district and departmental programs.
• Oversees the leadership of the Technology Enterprise Operations Team responsible for providing all enterprise applications, systems, network, and data services for all end-user technology throughout the district.
• Leads, directs and manages the daily operations of the Enterprise Operations team to ensure all work is completed on time, within budget, and to customer requirements.
• Leads and supervises the staff in the Enterprise Operations team.
• Evaluates assigned staff members; plans and delegates work; provides for training and guidance to employees.
• Leads, facilitates and coordinates interaction between Enterprise Operations team staff and other technology teams.
• Ensures excellent communication and follow through from all Enterprise Operations team staff.
• Mentors and coaches staff to ensure job expectations are met.
• Ensures continual development of the Enterprise Operations team and individuals occurs for staff to achieve highest potential.
• Ensures availability and stability of all network components, systems, data systems and enterprise applications.
• Effectively plans and coordinates large-scale system migrations, enterprise applications projects, network projects, data systems projects, and all backend upgrades/new installations.
• Utilize appropriate project management tools, processes and procedures when leading projects.
• Responsible for the overall accuracy and submission of state require reporting.
• Responsible for planning, coordinating, leading and completing projects.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of projects.
• Builds and maintains working relationships with team members, vendors, and other departments involved in projects.
• Manages the processing and response to incidents, requests and problems, communicating information with end users as appropriate.
• Ensures rapid and responsible attention to incidents, requests and problems.
• Uses feedback from customers to improve enterprise operation services.
• Reviews aspects/areas for improvement with own practice/processes, and those within the assigned area of responsibility and implements process improvements accordingly.
• Creates and directs the creation of technical documentation, preparation and distribution.
• Maintains excellent communication and collaboration with all stakeholders.
• Communicate effectively with district staff and students regarding maintenance of technology.
• Communicates regularly with users, creates/conducts surveys and other methods of feedback to monitor effectiveness of support.
• Conduct training as necessary for district staff in the proper use of technology equipment and applications.
• Oversees research, evaluation and implementation of new technologies.
• Research and implement preventative maintenance procedures for district technology services.
• Maintains current knowledge of technology software and hardware.
• Attend training as required by administration.
• Other duties as assigned.

To Be Successful at This Job, You ll Need To: (Qualifications)

• At least three (3) years of supervisory experience.
• At least six (6) years of increasingly responsible experience in leading enterprise operations.
• Bachelor’s Degree with a technology focus or business administration.

In Order to #Level Up in This Role, You ll Need: (Preferred Qualifications)

• 3 plus years of supervisory experience.
• 6 plus years of increasingly responsible experience in leading enterprise operations.
• Masters or above in

• Seniority level:
  Director
• Employment type:
  
  Full-time
• Job…