IT Support Specialist

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses–including bids, questionnaires, assessments, and trust centers–that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight.

Customers have used Responsive to close more than $750B in transactions to date. To learn more, visit responsive.io.

Responsive is looking for a proactive and skilled IT Support Specialist to provide hands‑on technical support, system administration, and onboarding assistance to internal employees. This role combines traditional IT helpdesk responsibilities with cross‑functional collaboration and light systems administration to ensure a secure, reliable, and efficient IT environment. The ideal candidate will be comfortable supporting hardware, software, networking, SaaS platforms, and IAM tools such as OKTA or Secure Auth
.

Provide day‑to‑day support via phone, email, chat, and in‑person interactions for internal employees.

Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices.

Serve as a primary point of contact for internal IT support and escalations.

Diagnose and resolve issues with desktops, laptops, printers, peripherals, conferencing systems, and office infrastructure.

Research and identify technology solutions based on user‑reported issues.

Assist with setup, configuration, and maintenance of IT equipment and internal applications.

Support installation, updates, and patching for endpoint hardware and software.

Manage user accounts and access across systems including GSuite
, Zoom
, and other internal SaaS tools.

Maintain asset inventory and procure laptops and equipment as needed.

Support internal software license management and application provisioning.

Provide virtual and in‑person onboarding support for new hires on a weekly basis.

Set up new hire laptops and internal accounts, ensuring readiness on day one.

Create and maintain IT documentation, including new‑hire guides, procedures, email distribution groups, and knowledge base content.

Assist with basic network setup and troubleshooting (Wi‑Fi, switching, VPN, firewalls).

Monitor systems for vulnerabilities and support implementation of IT security best practices.

Support endpoint protection, compliance requirements, and secure configuration of devices.

Support identity lifecycle workflows and troubleshooting within OKTA or Secure Auth
.

Assist with SSO, MFA configuration, user access requests, and account provisioning.

Help maintain IAM security policies and ensure consistent application across systems.

Partner with IT, HR, Operations, and Customer Support teams to resolve issues and improve processes.

Provide customer‑facing assistance for Responsive.io product users when needed, including technical troubleshooting and responding to tutorial or usability questions.

Gather and relay product feedback to internal engineering or support teams.

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.

3–5 years of hands‑on IT support, desktop support, or systems administration experience in a fast‑paced environment (100+ employees preferred).

Strong experience with workstation management, imaging, operating system installation, and hardware repair.

Proficiency with GSuite
, Zoom
, Microsoft applications, and Apple/Windows hardware.

Familiarity with current internet security practices and endpoint protection tools.

Excellent troubleshooting, problem‑solving, and customer service skills.

Ability to work with users at all organizational levels.

Highly organized self‑starter able to manage multiple tasks in a dynamic, evolving environment.

Experience with IAM platforms (
OKTA…