Tier II Service Desk Specialist; Part-Time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Makpar has an exciting opportunity for a Tier II Service Desk Specialist (Part-Time) to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW.

Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce dedicated to delivering success for our clients and the American people.

Tier II Service Desk Specialist provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

• Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain operating systems, applications, and security tools.
• Assist with onboarding and offboarding of employees, including device setup and account provisioning.
• Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system.
• Collaborate with IT team members to expedite complex issues and implement solutions.
• Ensure compliance with organizational IT policies and security standards.
• Support remote users and troubleshoot connectivity issues via VPN or remote tools.

• Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
• 6 months to 1 year of desktop support or IT helpdesk experience.
• Proficiency in Windows and macOS environments.
• Knowledge of Active Directory, Office 365, and basic networking concepts.
• Familiarity with imaging tools and remote support software.
• Familiarity with ticketing systems such as Service Now and Remedy.
• Strong communication, customer service, and problem-solving abilities.
• Must adhere to federal government IT security standards.
• Work Environment:
  Onsite or hybrid; may require occasional travel to regional offices.
• Ability to lift and move computer equipment (up to 50 lbs.).
• Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.

• CompTIA A+
• Microsoft Certified Modern Desktop Administrator Associate
• ITIL Foundation

If you are interested in this position, please send me a copy of your latest resume at . Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not the right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position.

Thank you!

Makpar Corporation is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.