Salesforce Administrator-Service Cloud

Company Headquarters
8000 Avalon Blvd.
Suite 350
Alpharetta, GA 30009, USA

For over 29 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs.

For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2,700 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart™ at

The Salesforce Administrator – Service Cloud will assist with the ongoing development and optimization of our Salesforce platform. The administrator will work cross‑functionally with multiple departments, including Sales, Marketing, and Services. This role is responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, automations, and security. The administrator monitors end‑user usage of systems and data quality adherence to standards and performs administrative and user support tasks.

The role will work in Service Cloud to enable case management, knowledge bases, live chat, social media support, field service, and SLAs.

• Serve as a system administrator for the Salesforce environment with 200+ users.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Create and maintain process diagrams using UPN tool.
• Configure and maintain AI solutions in Salesforce.
• Complete regular internal system audits and prepare for upgrades.
• Configure support integrations.
• Proficiency in Salesforce Flow.
• Handle preliminary analysis of new requests, including determining the “why” behind the request, documenting requirements, and thinking through solution recommendations that may differ from the initial request.
• Work with management and other teams to maintain continuous Salesforce technology growth and apply those new skills across the company.
• Assist in training new users; grow the Salesforce skill set across the organization; gather requirements from stakeholders and end users.
• Work independently with members of the user community to define and document development requirements.
• Excellent project management and change management skills; communication; execution; training; and post‑change monitoring.
• Data manipulation for analysis and cleanup using Excel and other tools; concentrate on data quality awareness.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem‑solving skills.
• Exceptional verbal and written communication skills.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details.
• Ability to assess the impact of new requirements on  and all upstream and downstream application processes.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Bachelor’s degree preferred or Associate degree and relevant work experience.

• Salesforce Platform App Developer

• Minimum two years of experience as a Salesforce Administrator.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula…