ServiceNow- IT​/OT Asset Management Senior Consultant- Tech Consulting

Service Now Senior Consultant – IT and Operational Technology (OT) Asset Management

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team while establishing and maintaining new client relationships. You will grow your consulting and leadership skills, building relationships and experiences that will define your career.

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring business requirements are met through effective coding and programming.

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Travel may be required to meet clients, providing opportunities to engage directly with stakeholders.

Here you will serve a wide portfolio of clients—each with their own backgrounds, strengths, and ambitions—so no two days will be the same. That could mean working to improve our customers’ IT/OM Asset Management process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll have a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a work‑stream lead across all aspects of a Service Now IT/OT Asset Management project and solution delivery, including design, configuration/development, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now IT/OT Asset Management process implementations.
• Analyze a company’s IT/OT Asset Management people, process and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
• Advise on connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business‑process area subject‑matter resources.
• Have experience in waterfall and agile delivery models—including planning, status reporting, budgets and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
• Typically, no less than 2‑4 years of relevant Service Now IT/OT Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – Hardware Asset Management
  • Service Now Certified Implementation Specialist – Software Asset Management
  • Service Now Certified Implementation Specialist – Data Foundations
  • Three or more years of Big 4 or equivalent consulting experience.
  • Excellent soft skills—communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
  • Experience leading teams and supervising others.
  • A driver’s license valid in the U.S.
  • Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience—certifications are a plus.
• Experience…