Senior HR Generalist, KC Airport Marriott, Kansas , MO

Job Summary

We are seeking an experienced Senior Human Resources Generalist to support and lead key HR functions including recruitment, employee relations, compliance, benefits administration, performance management, and training within a hospitality environment. This role serves as a trusted partner to leadership and employees, helping foster a positive workplace culture while ensuring alignment with company policies and employment regulations.

• Recruitment and Onboarding: Lead full-cycle recruiting efforts including job postings, candidate screening, interviews, offer extensions, and coordination of new hire orientations and required documentation (I-9s, etc.).
• Employee Relations: Serve as a primary point of contact for employee concerns, conduct investigations, facilitate conflict resolution, and provide guidance to leaders on workplace issues and corrective action.
• Compensation and Benefits: Administer health insurance and retirement plans (401k), support payroll processes, and manage employee leave programs including FMLA.
• Performance Management: Partner with managers on performance evaluations, goal setting, coaching, and development plans to improve employee engagement and productivity.
• Training and Development: Identify organizational training needs; conduct, track, and ensure compliance with all brand, state, and federal required training; coordinate compliance and soft skills workshops; and support ongoing professional development initiatives.
• Policy and Compliance: Develop, update, and enforce HR policies and procedures; ensure compliance with federal, state, and local employment laws; and maintain accurate employee records.
• HRIS and Administration: Oversee employee data within HR Information Systems (HRIS), maintain personnel files, and manage offboarding processes including exit interviews and terminations.
• Leadership Support: Provide strategic HR guidance to department leaders and contribute to continuous improvement of HR practices.
• Hospitality Operations Support: Collaborate with hotel leadership to support staffing needs, employee engagement initiatives, and service culture expectations in a fast-paced hospitality environment.

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred

• Minimum of five years of progressive HR experience, including employee relations and compliance

• Prior hospitality or service-industry HR experience required, Marriott brand preferred

• Strong knowledge of employment laws including ADA, FMLA, and OSHA

• Proficiency with HRIS platforms and Microsoft Office Suite

• Excellent written and verbal communication skills with strong interpersonal abilities

• Proven organizational, time management, and problem-solving skills

• High level of professionalism with the ability to maintain confidentiality

• HR certification (PHR, SHRM-CP, or SHRM-SCP) preferred

• Basic PC knowledge with minimum typing speed of 45 WPM,

• Ability to write and communicate professionally; bilingual fluency is a plus

• Hospitality-focused mindset with the ability to multitask in a fast-paced environment

• Strong analytical skills with knowledge of professional practices and procedures

• Ability to interpret policies and determine appropriate courses of action

• May require supervisory or management skills

• Excellent hearing to address employee concerns, conduct interviews, and perform phone work

• Excellent vision to review documentation, read applications, and maintain records

• Strong verbal communication skills for interviews, counseling sessions, and phone work

• Strong reading comprehension and literacy skills for preparing and reviewing documentation

• Passion for people and service excellence

• Strong communication skills when interacting with guests and employees

• Reading and writing abilities used frequently for documentation and issue tracking

• Basic math skills used periodically

• Strong problem-solving, reasoning, motivating, and training abilities

• Ability to work a flexible schedule including nights, weekends, and holidays

• Team-driven and values-based culture

• Medical, dental, and vision insurance

• Vacation and holiday pay

• Same-day pay available

• Employee Assistance Program

• Career growth opportunities and manager training programs

• Reduced room rates throughout the portfolio

• Third-party perks (movie tickets, attractions, and more)

• 401(k)

• Employee discounts

• Flexible schedule

• Flexible spending account

• Life insurance

• Parental leave

• Referral program

We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination or harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.