Rewards HR Operations Specialist

Overview

The Total Rewards & HR Operations Specialist is responsible for the day-to-day operations and administration of Spring Venture Group's employee total rewards and HR operations programs. The Total Rewards & HR Operations Specialist also provides exceptional internal employee service, provides support in the delivery of benefits, and collaborates with HR leadership and third-party vendors to implement and improve employee benefit plans and programs.

The Total Rewards & HR Operations Specialist reports to the Director, Total Rewards & HR Operations in the People department.

• The essential duties for this role include, but are not limited to:
• First point of contact for employees, benefits vendors and broker for total rewards related questions or requests.
• Maintain, implement, and improve administrative procedures for assigned benefits processes. Coordinate daily benefits processing (enrollments, terminations, changes, distributions, compliance testing, etc.).
• Managing New Hire Benefits Orientations.
• Manage the Employee Assistance Program (EAP) and partnership with vendor.
• Compile and input employee benefit data in management systems, ensuring compliance to government reporting regulations.
• Assist in annual audits. Prepare, collect and organize data for actuarial assessments.
• Assist with open enrollment process, including, but not limited to, testing and data feeds to vendors, communications, and assisting employees with enrollment.
• Serve as a liaison for Worker's Compensation related claims.
• Manage the HSA, FSA programs and partnerships with vendors. Conduct the non-discrimination testing, and any necessary auditing.
• Work directly with insurance brokers and benefits vendors on system integrations, employee benefit assignments, claims processing (including COBRA administration), and billing to ensure accuracy.
• Assist in completing annual benefit program audits by preparing, collecting, and organizing required data for actuarial assessments.
• Assist with Jira tickets by reviewing and responding to basic tickets from employees regarding benefits or system issues; help to review ticket issues to determine themes and ways to assist with those types of problems that are recurring.
• Help with completion of various forms and paperwork such as , and 401(k) systems.
• Communicate with employees who have life event changes such as employees/dependents turning 26, adding a child, and reviewing Workday requests.
• Monthly file loads and audit/reconciling of participants in several benefits for system accuracy and timely bill payments with correct headcount such as Teledoc, Legal program, parking, wellness credit, tobacco credit, Identity theft, etc.
• Manage the administration of 401(k) audits of eligibility and processing of enrollments.
• Maintain, implement, and provide recommendations to improve administrative procedures for assigned benefits.
• Assist with Wellness Program strategy and execution.
• Document processes such as job aids, billing processes, how to develop basic reports in Workday, along with other processes and procedures for the Total Rewards team.
• Performs other duties and responsibilities as assigned.

• Manage resolution of Jira Facilities (service) tickets
• Assist with Jira IT (service) tickets to troubleshoot minor IT related issues
• Assist with Maintaining office policies
• Partner with Compliance to facilitate and support HIPPA compliance and to perform desk audits.
• Facilitate employee onboarding and orientation
• Assist with Managing parking assignments for employees
• Assist with Maintaining seating assignments for all employees
• Assist with Maintaining employee and office Safety Program
• Assist if/when HR Operations Coordinator is out of office
• Other administrative tasks as requested

Education:

• Bachelor’s Degree and a minimum of 5 years related benefits or employee benefits

Skills/Specialties:

• Experience with HRIS and benefits databases.
• Demonstrated ability to manage multiple projects while working to meet deadlines and provide exceptional internal service in a fast-paced environment.
• Strong analytical skills and a thorough knowledge of plan designs.
• Knowledge of benefits plan designs and pertinent federal and state regulations, filing and compliance requirements.
• Knowledge of labor and employment laws such as FMLA and ADA.
• Excellent organizational skills and attention to detail.

• Be Aware (Emotional Intelligence)
• Be Open & Honest (Communication)
• Be a Team Player (Teamwork and Collaboration)
• Be Accomplished (Drive for Results)
• Be the Example (Develop Self & Empower People)
• Be Forward Thinking (Strategic Thinking)
• Be a Problem Solver (Continuous Improvement)

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation
• Medical, Dental and vision benefits after a short waiting period
• 401(k) matching program
• Life Insurance, and Short-term and Long-term Disability Insurance
• Optional enrollment includes HSA/FSA, AD&D,…