Senior Supervisor - Rides

Overview

Manages the daily operations and staff of the Ride Operations department. Makes decisions for the Department in the absence of an Area Manager.

• Manages the daily operations and staff of the Ride Operations department. Schedules, trains, directs, motivates, evaluates and disciplines staff with appropriate documentation. Acts on associate and safety concerns. Makes decisions for the department in the absence of an Area Manager.
• Ensures the availability and proper operation of all materials and equipment, taking appropriate corrective action as needed.
• Communicates regularly with management, including operational issues, associate or guest concerns, losses and any unusual situations. Establishes and maintains a good working relationship with other departments and support teams.
• Enforces and follows the critical components of IROC with training.
• Provides guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and report all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Six Flags’s attendance requirements as outlined in Six Flags’s attendance policies.
• Adheres to Six Flags’s Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Other duties may be assigned.

Knowledge, Skills, and Abilities Required

• Ability to detect and react quickly to problems or inconsistencies.
• Ability to maintain a calm demeanor during emotionally charged situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to read, write, speak and understand English at a level sufficient to conduct employee meetings; provide detailed direction to staff, guests, and vendors; and write policies, procedures, reports and other business-related documents and correspondence.

Qualifications:

• High School Diploma or GED
• 6 Months - 1 Year Related Experience
• At Least 18 Years of Age
• IROC Ride Operator Certification
• RT Certified Trainer
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.