Front Desk Agent

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

• Acknowledge and respond appropriately to guest needs and requests.
• Reports as scheduled and in compliance with uniform standards and appearance.
• Comply with the company’s prescribed safety and security policy, procedure and protocol.
• Promote an atmosphere of goodwill and service during all guest interaction.
• May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.
• Effectively sell the hotel through prescribed standards for booking reservations.
• Stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts.
• Pre-assign rooms taking consideration of special requests or needs.
• Register guests and collect valid method of payment while maintaining accurate information on registration.
• Prepare and explain charges at time of check out and finalize guest charges.
• Transmits and receives messages to guests and other colleagues.
• Keep an accurate accounting of all cash, credit card and credit transactions.
• May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
• May deposit guest valuables in hotel safe or safety deposit box.
• Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.
• May assist with valet, shuttling guests, baggage handling due to business demands.
• Other tasks as assigned by the Director of Rooms and Front Desk Manager.

Education:

High school diploma or GED equivalency required.

Experience:

6-12 months related experience and/or training preferred.

Hospitality or customer service experience preferred.

• Open availability preferred.

Interaction/Skill Set:

• Ability to read and understand English fluently and speak clearly.
• Excellent listening and comprehension skills.
• Excellent written and oral communication skills.
• Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• Life and Disability Insurance
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!