Program Manager-Float

Overview

The Program Manager Float will coordinate support for new people moving into a Life Unlimited Community Living Department. The caseload assigned to the Program Manager Float will fluctuate often based on the needs of the new individuals moving to the Community Living department and new Program Managers being hired within the agency. In addition to and/or in place of a caseload of individuals the Program Manager Float may also be assigned a caseload of Program Manager tasks or functions to complete.

The Program Manager Float position will typically have a lighter caseload than other Program Managers to allow for the on boarding, development, and smooth transition of new individuals moving into LU’s residential services and/or new LU team members providing services to a new ISL.

• Responsible for ensuring the Community Living program functions according to high quality standards.
• Works with Intake Team on new residential individuals and locations preparing to open.
• Develop a positive working relationship with new individuals, guardians, and SC to ensure a smooth transition into LU Services.
• Works with the collective Intake Team to ensure home is within LU quality prior to individual(s) moving in.
• Works with Intake Manager(s) on site development, roommate matching, and individual budget creation, to ensure a smooth transition to community living services.
• Collaborate with the Recruiting and Training Team to ensure adequate staffing (as per Staffing Pattern) is available prior to the opening of the new residential location.
• Work with and train new team members (Program Managers included) on the basic functions of the home, which includes but not limited to individuals’ outcomes, specific needs for the individuals served, Guardians goals for their individual, expectations for the home.
• Ensure staff is trained and home is prepared for transition within 90 days of opening.
• Conducts regular visits, at least 1x weekly, to homes on assigned caseload for Quality Assurance observation and structured feedback which includes but is not limited to financial audits, staff training, and face-to-face visits with individuals served until home is transitioned.
• Train and support new Team Supervisor(s) ensuring that all agency and individual funds are recorded accurately and accounted weekly or as needed.
• Must be familiar with completing an ISL budget, Staffing Pattern and reporting staffing variances to the Program Director.
• Assist with any of the above items on caseloads assigned to other Program Managers when requested.
• Will work a direct care shift at least six (6) times per year. Must work at least once per year in all homes on assigned caseloads.
• Ensures documentation is compliant will all applicable laws, rules and regulations.
• Ensure confidential and health related records are kept secured.
• Create individuals’ files and electronic records for new resident(s) to ensure all requirements are met.
• Work with and assist Intake Team with scheduling medical appointments and ensure appointments are available in Therap.
• Works with team(s) to ensure documentation of medical appointments, treatment plans and progress on health-related goals is completed according to policy and procedures.
• Ensure RN recommendations via HRST/Therap are addressed within 30 days.
• Support team(s) to ensure all appointments and all medical records are entered into correct locations in Therap.
• Responsible for Person Centered Planning process for assigned caseload.
• Collaborate with the Intake Team and Support Coordinators to ensure 30-day Post Move planning meetings occur.
• Participate in individuals 30-day Post Move meeting and ensure the following is available for the meeting: a collection and compilation of residential team feedback regarding individual transition before the meeting, contributing during the meeting, and suggesting ISP outcomes.
• Advocate for individual’s self-expression and ensures their hopes and dreams are addressed in their ISP or Addendum.
• Collaborate with support coordinators to ensure feedback provided at Post Move meeting is accurately captured in ISP or Addendum. Follow up as necessary.
• Provide support to program…