Medical Support Assistant; Ward Administration - Nights

Position: Medical Support Assistant (Ward Administration) - Nights
This position serves as a medical support assistant on the inpatient wards and is under the supervision of the Ward Administration Supervisor. Occupation involves technical work concerned with processing doctor's orders and maintenance of medical records as well as all patient movements throughout the patient's hospital stay to include discharge and /or transfer of patient to other facilities.

The Medical Support Assistant (MSA) for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and provide support to various clinics throughout the Kansas City VA Healthcare network.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Duties of the position include, but are not limited to:

* Receives patients/family members/visitors in person or telephonically.

* Records and relays messages and/or redirects calls or performs scheduling changes as necessary. Obtain identifying information and determine the nature of the call.

* Refers patients to the Triage Nurse when appropriate.

* Schedules appointments and provides information regarding outpatient clinics. Enters and/or retrieves information and data from the Clinical Information System.

* Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).

* Type administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.

* Maintains and monitors patient appointment schedules for the facility and communicates delays in scheduled appointments to the appropriate staff and patients.

* Coordinates and/or schedules patient appointments with other clinics or specialties.

* Manages, schedules and monitor consult requests and various orders/requests for specialty and/or diagnostic services.

* Perform check-in and check-out of patients for their appointments; verify and edit each patient's demographics information; verify insurance information by using Insurance Capture Buffer (ICB) system; scheduling appointments in accordance with VHA national scheduling guidelines.

* Refer eligibility enrollment and means test when necessary to the appropriate area.

* Upon leaving the outpatient clinic area, the MSA ensures that the patients are scheduled according to physician order requisition.

* Knowledge of scheduling appointments but not limited to re-scheduling, cancelling, no-show, and recall reminders.

Note:

Duties may vary slightly depending on the VA Clinic you will be supporting

Work Schedule:

Full-Time. 4pm - 12:30am (Including Holidays) - Work Schedule to be set by Supervisor

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available.

Virtual:
This is not a virtual position.

Functional Statement #: 00000

Permanent Change of Station (PCS):
Not Authorized.